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TABLE OF CONTENTS Management Issues Regarding the Workforce Chapter 1: Professionalism Jane Hudson, Ph.D., MT(ASCP)SM, CLS(NCA) Chapter 2: Professional Ethics Jane Hudson, Ph.D., MT(ASCP)SM,CLS(NCA) Chapter 3: The Resumé Paula Holland, M.Ed., MT(ASCP) Chapter 4: Job Description and Job Advertisement Paula Holland, M.Ed., MT(ASCP) Chapter 5: Employment Interview and Selection Process Paula Holland, M.Ed., MT(ASCP) Chapter 6: Employee Evaluation Jane Hudson, Ph.D., MT(ASCP)SM, CLS(NCA) Chapter 7: Employee Correction and Discipline Jane Hudson, Ph.D., MT(ASCP)SM, CLS(NCA) Chapter 8: Celebrating Diversity David Thrash, B.S., MT(ASCP), CLS(NCA) Chapter 9: Change Jane Hudson, Ph.D., MT(ASCP)SM, CLS(NCA) Chapter 10: Stress Management Eric Hogue, M.S., MT(ASCP), CLS(NCA) Management Issues Regarding Communication Chapter 11: Professional Writing Mary Lux, Ph.D., MT(ASCP), CLS(NCA) Chapter 12: Communications and Interpersonal Relationships John Curry, M.Ed., MT(ASCP)DLM Chapter 13: Motivation Jane Hudson, Ph.D., MT(ASCP)SM, CLS(NCA) Chapter 14: Leadership Jane Hudson, Ph.D., MT(ASCP)SM, CLS(NCA) Chapter 15: Team Building Paula Holland, M.Ed., MT(ASCP) Chapter 16: Conflict Management Jane Hudson, Ph.D., MT(ASCP)SM, CLS(NCA) Chapter 17: Telephone Etiquette Beth Parham White, B.S., MT(ASCP), CLS(NCA) Chapter 18: Customer Satisfaction/Public Relations Program John Curry, M.Ed., MT(ASCP)DLM Management Issues Regarding the Work Chapter 19: Clinical Laboratory Safety Hermolee Thomas Barnes, M.Ed., MT(ASCP) Chapter 20: Marketing and Development of an Outreach Program Greg Hatten, B.S., MT(ASCP)BB Chapter 21: Writing Procedures in the NCCLS Format Beth Parham White, B.S., MT(ASCP), CLS(NCA) Chapter 22: Laboratory Budgeting and Finance Sandi Thames, B.S., MT(ASCP), CLS(NCA) Chapter 23: Fraud and Abuse Hassan Aziz, Ph.D., CLS(NCA) Chapter 24: Workload Recording Dixie Daniels, B.S., MT(ASCP) Chapter 25: Purchasing Eric Reed, B.S., MT(ASCP) Chapter 26: Employee Scheduling Kathy Shields, M.H.S., MT(ASCP) Chapter 27: Evaluation of New Test Methods - The Comparison Study David Thrash, B.S., MT(ASCP), CLS(NCA) Margot Hall, Ph.D., F.A.I.C., CChem MRSC Chapter 28: Quality Control Margot Hall, Ph.D., F.A.I.C., CChem MRSC Chapter 29: Quality Management Gayle Curtis, M.S., MT(ASCP), CPHQ Chapter 30: Problem Solving Sabrina Bryant, M.S., MT(ASCP), CLS(NCA) Chapter 31: Preanalytical, Analytical and Postanalytical Phases Jane Hudson, Ph.D., MT(ASCP)SM, CLS(NCA) Chapter 32: Instrument Selection Carolyn Beck, Ed.D., MT(ASCP)SBB Chapter 33: Establishing Preventive and Corrective Maintenance Programs Carolyn Beck, Ed.D., MT(ASCP)SBB Chapter 34: Organization and Time Management Hermolee Thomas Barnes, M.Ed., MT(ASCP) Chapter 35: The Laboratory Information System: Choosing the Right One Beth Parham White, B.S., MT(ASCP), CLS(NCA) Chapter 36: Epidemiology in the Clinical Laboratory Margaret McDonald, Ph.D., MT(ASCP) Chapter 37: Accreditation John Curry, M.Ed., MT(ASCP)DLM Chapter 38: Legal Considerations Jane Hudson, Ph.D., MT(ASCP)SM, CLS(NCA) Chapter 39: Consulting Jane Hudson, Ph.D., MT(ASCP)SM, CLS(NCA) Chapter 40: Establishment of a Continuing Education Program David Thrash, B.S., MT(ASCP), CLS(NCA) Chapter 41: Construction and Delivery of an Instructional Unit Claudia Miller, Ph.D., MT(ASCP), CLS(NCA) Chapter 42: Measurement and Evaluation Strategies for an Instructional Unit Claudia Miller, Ph.D., MT(ASCP), CLS(NCA)
Library of Congress Subject Headings for this publication: Medical laboratories Management