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Business Communication Essentials, 2nd Edition Bovée and Thill UNIT 1: BUSINESS COMMUNICATION FOUNDATIONS Chapter 1: Understanding Business Communication in Today's Workplace Chapter 2: Communicating in Teams and Mastering Listening and Nonverbal Communication Skills UNIT 2: THE THREE-STEP WRITING PROCESS Chapter 3: Planning Business Messages Chapter 4: Writing Business Messages Chapter 5: Completing Business Messages UNIT 3: BRIEF BUSINESS CORRESPONDENCE Chapter 6: Working with Letters, Memos, E-Mail, and Instant Messages Chapter 7: Writing Routine Messages Chapter 8: Writing Bad-News Messages Chapter 9: Writing Persuasive Messages UNIT 4: LONGER BUSINESS MESSAGES Chapter 10: Understanding and Planning Business Reports and Proposals Chapter 11: Composing and Completing Business Reports and Proposals Chapter 12: Preparing and Giving Oral Business Presentations UNIT 5: EMPLOYMENT MESSAGES Chapter 13: Searching for Employment and Preparing Employment Messages Chapter 14: Interviewing for Employment and Following Up Appendix A: Format and Layout of Business Documents Appendix B: Documentation of Report Sources Appendix C: Correction Symbols Video Guide with Exercises Handbook of Grammar, Mechanics, and Usage Answer Key to the Level-1 Self-Assessment Exercises
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