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Table of Contents Introduction - Your Inner Bird Dog Part 1 - Emotions - The Fuel of Life Chapter 1 - The Connection Between Feelings, Behavior and Performance Lesson #1 - Other people's behavior can affect our feelings. Lesson #2 - Our feelings can influence our performance. Lesson #3- Performance can be enhanced through positive behaviors. Lesson #4 - Emotional intelligence is important, but it's by no means the only factor that leads to high performance. Chapter 2 - The Mystery of Human Behavior The Dance Between Emotions and Values Hijacking Can Alter Perception Chapter 3 - The Way We are Wired Three Brain Structure Autonomic Brain Limbic Brain Rational Brain Why Hijacking Occurs Trick or Treat Chapter 4 - Emotions - What are They? The Cognitive Component The Physiological Component The Behavioral Component Chapter 5 - Rewiring for Greater Performance and to Live our Intentions Emotional Intelligence is a Partnership Introducing the Self-Coach Chapter 6 - The Five Areas of Emotional Intelligence Part 2 - Training for the Self-Coach Chapter 7 - The Doorway to Emotional Intelligence Self-Awareness is Circular The Self-Coach - Your Self-Awareness Partner Seven Steps to Emotional Intelligence Chapter 8 - Step 1 - Observe Get Out More Observe in the Moment Observe in Conflict Situations Turning Your Observation Outward Scanning A Scanning Checklist for the Self-Coach Self-Scan One-on-one Scan with Others Group Scan Range/Families of Emotions and Moods Observing Your Reaction to Others Self-Talk - Observing Your Internal Dialogue Voices Triggers Beware of Multiple Triggers Observing Bias, Prejudice, and Filters Observation Summary Chapter 9 - Step 2 - Interpret Self-Coach Data Bank Modus Operand Us Combining M.O.'s with Triggers Voice Interpretation Impact on Others Beware the Pitfalls of Interpretation Beware of Confirmation Bias and Suggestion Decision Time Chapter 10 - Step 3 - Pause Chapter 11 - Step 4 - Direct Visualize the End Result Strategize Techniques The Basic Formula Using Rational Thought to Mitigate Negative Beliefs Humor as a Mitigating Force Voices as a Mitigating Force Self-Coach as Choir Director Creating New Assumptions Our Worldview/Workview Act As If Shifting Implement in the Moment Chapter 12 - Step 5 - Reflect Reflection Basics Methods of Reflection Journaling Lessons Learned Log Mentoring Friends Dream Team Coaching Volunteering Hobbies Tangible Objects Reading Yearly Pilgrimage Chapter 13 - Step 6 - Celebrate Life Perspective Self-Directed Living Greater Skill Level Acceptance Chapter 14 - Step 7 - Repeat Part 3- Five Areas of Emotional Intelligence - At Work Chapter 15 - Self-Awareness and Control at Work Self-Awareness When Self-Awareness Is/ Is Not Working for Us Words/Phases Used to Describe People with High Self-Awareness Words/Phases Used to Describe People with Low Self-Awareness Some Suggestions for Improving EQ in the Area of Self- Awareness Exercises for Improving Self-Awareness EQ Exercise #1 - Gifts and Weaknesses EQ Exercise #2 - Champion or Chump Self-Control When Self-Control Is/ Is Not Working for Us Words/Phases Used to Describe People with High Self-Control Words/Phases Used to Describe People with Low Self-Control Some Suggestions for Improving EQ in the Area of Self-Control Exercises for Improving Self-Control EQ Exercise #3 - Next Time EQ Exercise #4 - Music Chapter 16 - Empathy at Work Questions the Self-Coach Can Ask to Improve Empathy When Empathy Is/ Is Not Working for Us Words/Phases Used to Describe People with High Empathy Words/Phases Used to Describe People with Low Empathy Some Suggestions for Improving EQ in the Area of Empathy Exercises for Improving Empathy EQ Exercise #5 - Importance Meter EQ Exercise #6 - The Subtle Signs of Empathy Chapter 17 - Social Expertness at Work Social Bonds When Social Bonds Are/ Are Not Working for Us Words/Phases Used to Describe People with High Social Bonds Words/Phases Used to Describe People with Low Social Bonds Questions the Self-Coach Can Ask to Improve Social Bonds Some Suggestions for Improving EQ in the Area of Social Bonds Exercises for Improving Social Bonds EQ Exercise #7 - Your Address Book Collaboration When Collaboration Is/ Is Not Working for Us Words/Phases Used to Describe People with High Collaboration Words/Phases Used to Describe People with Low Collaboration Questions the Self-Coach Can Ask to Improve Collaboration Some Suggestions for Improving EQ in the Area of Collaboration Exercises for Improving Collaboration EQ Exercise #8 - Current Projects Conflict Resolution Emotional Intelligence and Conflict Resolution When Conflict Resolution Is/ Is Not Working for Us Words/Phases Used to Describe People with High Conflict Resolution Words/Phases Used to Describe People with Low Conflict Resolution Questions the Self-Coach Can Ask to Improve Conflict Resolution Some Suggestions for Improving EQ in the Area of Conflict Resolution Exercises for Improving Conflict Resolution EQ Exercise #8 - Conflict Resolution M.O.'s Chapter 18 - Personal Influence at Work Influencing Self When Influencing Self Is/ Is Not Working for Us Words/Phases Used to Describe People with High Influence of Self Words/Phases Used to Describe People with Low Influence of Self Questions the Self-Coach Can Ask to Improve Influence of Self Some Suggestions for Improving EQ in the Area of Influencing Self Exercises for Improving Influence of Self EQ Exercise #9 - Identifying Mentors EQ Exercise #10 - Act As If Influencing Others When Influencing Others Is/ Is Not Working for Us Words/Phases Used to Describe People with High Influence of Others Words/Phases Used to Describe People with Low Influence of Others Questions the Self-Coach Can Ask to Improve Influence of Others Some Suggestions for Improving EQ in the Area of Influencing Others Exercises for Improving Influencing Others EQ Exercise #11 - Increasing Your Influence Chapter 19 - Mastery of Purpose and Vision at Work Knows Purpose When Mastery of Purpose or Vision Is/ Is Not Working for Us Words/Phases Used to Describe People with High Mastery of Purpose or Vision Words/Phases Used to Describe People with Low Mastery of Purpose or Vision Questions the Self-Coach Can Ask to Improve Mastery of Purpose or Vision Some Suggestions for Improving EQ in the Area of Mastery of Purpose or Vision Exercises for Improving Mastery of Purpose or Vision EQ Exercise #12 - Your Gifts EQ Exercise #13 - Your Values Crest EQ Exercise #14 - A Letter to Your Most Inspired Self Takes Actions Toward Purpose When Takes Actions Toward Purpose Is/ Is Not Working for Us Words/Phases Used to Describe People with High Actions Toward Purpose Words/Phases Used to Describe People with Low Actions Toward Purpose Questions the Self-Coach Can Ask to Improve Taking Actions Toward Purpose Some Suggestions for Improving EQ in the Area of Taking Actions Toward Purpose Exercises for Improving Taking Actions Toward Purpose EQ Exercise #15 - Three Immediate Actions Letter to Readers
Library of Congress Subject Headings for this publication:
Emotional intelligence.
Work -- Psychological aspects.