Bibliographic record and links to related information available from the Library of Congress catalog.
Note: Contents data are machine generated based on pre-publication provided by the publisher. Contents may have variations from the printed book or be incomplete or contain other coding.
Table of Contents Table of Contents 1 Introduction 3 Chapter 1: The Multinational Workforce and Diversity The Face of the Multinational Workforce 5 Diversity: Benefits and Challenges 8 Chapter 2 Legal Issues Employment Legislation 12 Major Lawsuits 16 The Bottom Line 17 Chapter 3 Understanding Culture Culture and Prejudice 19 Stereotypes vs. Understanding 20 Culture Shock 23 Individual vs. Group Culture 25 Cultural Differences 26 Chapter 4 Effective Communication Communication 31 Non-Verbal Communication 33 The Power of Language 37 Talking Out Loud 37 The Written Word 40 Communication Styles 42 Communication Barriers 47 Chapter 5 The Workplace Effective Management 53 Listening 55 Feedback 58 Training 61 Supervising and Evaluating 63 Delivering Criticism 63 Rewarding Success 66 Managing Conflict 67 Saying No 70 Managing Attitudes and Behavior 72 Team Building 74 Communication and Collaboration 77 APPENDIX A 79 Unacceptable Questions in Job Interviews and Employment Applications 79 APPENDIX B 82 Independence Days (Latin American/South America) 82 Independence Days (Asia) 83
Library of Congress Subject Headings for this publication:
Small business -- United States -- Management.
Small business -- United States -- Employees.
Business communication -- Cross-cultural studies.
Spanish language -- Glossaries, vocabularies, etc.
Chinese language -- Glossaries, vocabularies, etc.
English language -- Glossaries, vocabularies, etc.