Table of contents for How to communicate with your Spanish & Asian employees : a translation guide for small business owners, with companion CD-ROM / Kimberley Hicks.

Bibliographic record and links to related information available from the Library of Congress catalog.

Note: Contents data are machine generated based on pre-publication provided by the publisher. Contents may have variations from the printed book or be incomplete or contain other coding.


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Table of Contents
Table of Contents	1
Introduction	3
Chapter 1: The Multinational Workforce and Diversity
The Face of the Multinational Workforce	5
Diversity: Benefits and Challenges	8
Chapter 2 Legal Issues
Employment Legislation	12
Major Lawsuits	16
The Bottom Line	17
Chapter 3 Understanding Culture
Culture and Prejudice	19
Stereotypes vs. Understanding	20
Culture Shock	23
Individual vs. Group Culture	25
Cultural Differences	26
Chapter 4 Effective Communication
Communication	31
Non-Verbal Communication	33
The Power of Language	37
Talking Out Loud	37
The Written Word	40
Communication Styles	42
Communication Barriers	47
Chapter 5 The Workplace
Effective Management	53
Listening	55
Feedback	58
Training	61
Supervising and Evaluating	63
Delivering Criticism	63
Rewarding Success	66
Managing Conflict	67
Saying No	70
Managing Attitudes and Behavior	72
Team Building	74
Communication and Collaboration	77
APPENDIX A	79
Unacceptable Questions in Job Interviews and Employment Applications	79
APPENDIX B	82
Independence Days (Latin American/South America)	82
Independence Days (Asia)	83

Library of Congress Subject Headings for this publication:

Small business -- United States -- Management.
Small business -- United States -- Employees.
Business communication -- Cross-cultural studies.
Spanish language -- Glossaries, vocabularies, etc.
Chinese language -- Glossaries, vocabularies, etc.
English language -- Glossaries, vocabularies, etc.