Table of contents for Management consulting in practice : case studies in international best practice / Fiona Czerniawska & Paul May.

Bibliographic record and links to related information available from the Library of Congress catalog.

Note: Contents data are machine generated based on pre-publication provided by the publisher. Contents may have variations from the printed book or be incomplete or contain other coding.


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MANAGEMENT CONSULTING IN PRACTICE
Case Studies in International Best Practice
Fiona Czerniawska & Paul May
MCA logo
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Contents
About the Management Consultancies Association	00
About the Authors	00
Foreword	00
Acknowledgements	00
Introduction	00
1	The power of working together	00
	Reasons for selecting a particular consulting firm	00
	The challenge of consulting projects	00
	The client--consultant relationship	00
	Meeting client expectations	00
	Summary -- key lessons for managers and consultants	00
2	What sets excellent consulting apart?	00
	Foundations of good consulting	00
	Projects that exceed client expectations	00
	The best of the best	00
	Case study 2.1 Customers driving local services	00
	Case study 2.2 Reinventing a core offer	00
	Case study 2.3 How to build a new digital city every two years	00
3	Change management	00
	Change and scale	00
	Public and private faces of change management consulting	00
	Summary -- key lessons for managers and consultants	00
	Case study 3.1 Living the brand -- for real	00
	Case study 3.2 Delivering safer buses	00
	Case study 3.3 Electronic payments for 13 million citizens	00
4	Human resources	00
	Advising versus doing	00
	Summary -- key lessons for managers and consultants	00
	Case study 4.1 Protecting the benefits of staff in transition	00
	Case study 4.2 Diagnosing and treating workforce ailments	00
	Case study 4.3 Standing down, moving forward	00
5	Operational performance	000
	The five pillars of operational consulting	000
	Miracles and parables	000
	Summary -- key lessons for managers and consultants	000
	Case study 5.1 Blue skies, blue bills and online breakthroughs	000
	Case study 5.2 Smarter methods to beat constraints	000
	Case study 5.3 Relocating the organization and redesigning its role	000
	Case study 5.4 Bringing rationality to bear	000
6	Business strategy	000
	Strategy consulting: smaller, leaner, fitter	000
	Summary -- Key lessons for managers and consultants	000
	Case study 6.1 Changing people for a change	000
	Case study 6.2 Releasing the future from the present	000
7	Technology exploitation	000
	Five hallmarks of success	000
	IT consulting: leaner and fitter?	000
	Summary -- key lessons for managers and consultants	000
	Case study 7.1 Closing the net on persistent offenders	000
	Case study 7.2 Great journeys and small steps	000
	Case study 7.3 Mobile technology as enabler and enforcer	000
	Case study 7.4 When small businesses go global	000
8	Outsourcing	000
	Second generation outsourcing	000
	From advice to delivery	000
	Summary -- key lessons for managers and consultants	000
	Case study 8.1 Evolving the outsourcing market	000
	Case study 8.2 Outsourcing for outcomes	000
	Case study 8.3 Gearing up for renewed battle	000
9	Electronic trading	000
	Getting the technology right	000
	Technologists, coordinators and bridges	000
	Summary -- key lessons for managers and consultants	000
	Case study 9.1 Pioneering multi-channel voting	000
	Case study 9.2 Collaborating systems drive down costs	000
	Case study 9.3 A knowledge portal closes the deprivation gap	000
	Case study 9.4 Flow, streams and the erosion of resistance	000
References	000
Index	000

Library of Congress Subject Headings for this publication:

Business consultants -- Case studies.