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xv Preface 1 13 19 51 61 From Data to Action: Libraries Act on Their LibQUAL+TM Findings CONTENTS Consuella Askew The Starving Research Library User: Relationships Between Library Institutional Characteristics and Spring 2002 LibQUAL+. Scores Martha Kyrillidou Fred Heath Defending and Expanding Library Turf-The Need for Scalable Consumer Research Tom Sanville The OhioLINK LibQUAL+. 2002 Experience: A Consortium Looks at Service Quality Jeff Gatten Exploring Outcomes Assessment: The AAHSL LibQUAL+. Experience Tamera Lee HEALTH SCIENCE LIBRARIES LibQUAL+. in a Problem-Based Learning (PBL)Medical School: The Case Study of the Medical Library and Peyton T. Anderson Learning Resources Center (LRC) at Mercer University School of Medicine in Macon, Georgia Jan H. LaBeause 75 The Evolution and Application of Assessment Strategies at the University of Colorado Health Sciences Center Rick B. Forsman 85 The LibQUAL+. Challenge: An Academic Medical Center's Perspective, Duke University Richard Peterson Beverly Murphy Stephanie Holmgren Patricia L. Thibodeau An Academic Medical Library Using LibQUAL+.: The Experience of the Galter Health Sciences Library, 101 Northwestern University James Shedlock Linda Walton UNIVERSITY/COLLEGE LIBRARIES Quantifying Qualitative Data: Using LibQUAL+. Comments for Library Wide Planning Activities at the University of Arizona 113 Wendy Begay Daniel R. Lee Jim Martin Michael Ray Another Tool in the Assessment Toolbox: Integrating LibQUAL+. into the University of Washington Libraries 123 Assessment Program Steve Hiller 141 Mining LibQUAL+. Data for Pointers to Service Quality at Wayne State University Barton Lessin We Asked Them What They Thought, Now What Do We Do? The Use of LibQUAL+. Data to Redesign Public Services 159 at the University of Pittsburgh Amy E. Knapp LibQUAL+. Meets Strategic Planning at the University of Florida Stephen R. Shorb Lori Driscoll Using LibQUAL+. Data in Strategic Planning: Bowling Green State University Lorraine J. Haricombe Bonna J. Boettcher LibQUAL+. 2002 at Vanderbilt University: What Do the Results Mean andWhere Do We Go from Here? 199 Flo Wilson 175 183
Library of Congress Subject Headings for this publication:
Library surveys -- United States.
Academic libraries -- Administration.
Libraries -- Quality control.
Information services -- Quality control.