Table of contents for From data to action : libraries act on their LibQUAL+ findings / Fred M. Heath, Martha Kyrillidou, Consuella A. Askew, editors.

Bibliographic record and links to related information available from the Library of Congress catalog.

Note: Contents data are machine generated based on pre-publication provided by the publisher. Contents may have variations from the printed book or be incomplete or contain other coding.


Counter
xv Preface 
1 
13 
19 
51 
61 
From Data to Action: 
Libraries Act on Their 
LibQUAL+TM Findings 
CONTENTS 
Consuella Askew 
The Starving Research Library User: Relationships Between 
Library Institutional Characteristics and Spring 2002 
LibQUAL+. Scores 
Martha Kyrillidou 
Fred Heath 
Defending and Expanding Library Turf-The Need for Scalable 
Consumer Research 
Tom Sanville 
The OhioLINK LibQUAL+. 2002 Experience: 
A Consortium Looks at Service Quality 
Jeff Gatten 
Exploring Outcomes Assessment: The AAHSL LibQUAL+. 
Experience 
Tamera Lee 
HEALTH SCIENCE LIBRARIES 
LibQUAL+. in a Problem-Based Learning (PBL)Medical School: 
The Case Study of the Medical Library and Peyton T. Anderson 
Learning Resources Center (LRC) at Mercer University School 
of Medicine in Macon, Georgia 
Jan H. LaBeause
75 
The Evolution and Application of Assessment Strategies 
at the University of Colorado Health Sciences Center 
Rick B. Forsman 
85 
The LibQUAL+. Challenge: An Academic Medical Center's 
Perspective, Duke University 
Richard Peterson 
Beverly Murphy 
Stephanie Holmgren 
Patricia L. Thibodeau 
An Academic Medical Library Using LibQUAL+.: 
The Experience of the Galter Health Sciences Library, 
101 Northwestern University 
James Shedlock 
Linda Walton 
UNIVERSITY/COLLEGE LIBRARIES 
Quantifying Qualitative Data: Using LibQUAL+. Comments 
for Library Wide Planning Activities at the University of Arizona 113 
Wendy Begay 
Daniel R. Lee 
Jim Martin 
Michael Ray 
Another Tool in the Assessment Toolbox: Integrating 
LibQUAL+. into the University of Washington Libraries 
123 Assessment Program 
Steve Hiller 
141 
Mining LibQUAL+. Data for Pointers to Service Quality 
at Wayne State University 
Barton Lessin 
We Asked Them What They Thought, Now What Do We Do? 
The Use of LibQUAL+. Data to Redesign Public Services 
159 at the University of Pittsburgh 
Amy E. Knapp
LibQUAL+. Meets Strategic Planning at the University 
of Florida 
Stephen R. Shorb 
Lori Driscoll 
Using LibQUAL+. Data in Strategic Planning: 
Bowling Green State University 
Lorraine J. Haricombe 
Bonna J. Boettcher 
LibQUAL+. 2002 at Vanderbilt University: 
What Do the Results Mean andWhere Do We Go from Here? 199 
Flo Wilson 
175 
183

Library of Congress Subject Headings for this publication:

Library surveys -- United States.
Academic libraries -- Administration.
Libraries -- Quality control.
Information services -- Quality control.
LibQUAL+.