Bibliographic record and links to related information available from the Library of Congress catalog.
Note: Contents data are machine generated based on pre-publication provided by the publisher. Contents may have variations from the printed book or be incomplete or contain other coding.
CONTENTS Preface xi Acknowledgments xiii PART ONE TELEPHONE MANAGEMENT 1 1.1 How to Use This Book 1 1.2 Telephone Triage and Advice: How to Delegate in Office Practice 5 1.3 Medications by Telephone: Prescription and Nonprescription 25 1.4 Telephone Equipment 34 1.5 Components of Effective Telephone Encounters 36 1.6 How to Use the Telephone Protocols for Training Nurses and Physicians 40 PART TWO EMERGENCY CALLS 43 2.1 Anaphylaxis (Severe Allergic Reaction) 43 2.2 Choking 46 2.3 Confusion (Delirium) 51 2.4 Fainting 56 2.5 Poisoning (Ingestion) 60 2.6 Respiratory Distress (Breathing Difficulty, Severe) 66 2.7 Seizure with Fever (Febrile Seizure) 71 2.8 Seizure without Fever 75 PART THREE TRAUMA (INJURY) CALLS 81 3.1 Bone, Muscle, Joint, and Ligament Trauma 81 3.2 Ear Trauma 86 3.3 Eye Trauma 88 3.4 Finger and Toe Trauma 91 3.5 Genital Trauma 95 3.6 Head Trauma 99 3.7 Mouth Trauma 105 3.8 Nose Trauma 108 3.9 Skin Trauma (Cuts, Scrapes, and Bruises) 111 3.10 Puncture Wound 116 3.11 Tooth Trauma 119 PART FOUR NEWBORN AND INFANT CALLS 123 4.1 Bottle (Formula) Feeding Questions 123 4.2 Breast-Feeding Questions 130 4.3 Crying Baby Younger Than 3 Months 136 4.4 Crying Child Older Than 3 Months 143 4.5 Diaper Rash 147 4.6 Jaundiced Newborn 151 4.7 Newborn Appearance 156 4.8 Newborn Rashes and Birthmarks 161 4.9 Spitting up (Reflux) 165 4.10 Thrush 169 4.11 Umbilical Cord Symptoms 172 PART FIVE SYMPTOM OR DISEASE CALLS 179 5.1 Abdominal Pain 179 5.2 Asthma Attack 184 5.3 Athlete's Foot 191 5.4 Bee or Wasp Sting 194 5.5 Bite, Animal or Human 198 5.6 Bite, Insect 204 5.7 Bite, Spider 209 5.8 Bite, Tick 213 5.9 Breath-Holding Spell 217 5.10 Burn 222 5.11 Chest Pain 227 5.12 Chickenpox (Varicella) 231 5.13 Cold 237 5.14 Constipation 243 5.15 Cough 252 5.16 Croup 260 5.17 Diarrhea 265 5.18 Earache 275 5.19 Ear Congestion 279 5.20 Ear Discharge 282 5.21 Ear, Pulling at or Itchy 285 5.22 Ear, Swimmer's (Otitis Externa) 288 5.23 Eye Allergy 291 5.24 Eye, Chemical in 294 5.25 Eye, Foreign Body 297 5.26 Eye, Red (without Pus) 300 5.27 Eye, with Pus 304 5.28 Fever 308 5.29 Fifth Disease (Erythema Infectiosum) 323 5.30 Fluid Intake, Decreased 326 5.31 Groin or Scrotum Swelling/Pain 330 5.32 Hand-Foot-and-Mouth Disease 333 5.33 Hay Fever(Allergic Rhinitis) 336 5.34 Headache 340 5.35 Hives (Urticaria) 344 5.36 Immunizations: Recommended Schedule 348 5.37 Immunization Reactions 349 5.38 Impetigo 354 5.39 Infection Exposure 358 5.40 Lice (Pediculosis) 361 5.41 Limb Pain 365 5.42 Lymph Nodes, Swollen 369 5.43 Menstrual Cramps (Dysmenorrhea) 373 5.44 Mouth Ulcers 377 5.45 Nosebleed 381 5.46 Pinworms 385 5.47 Poison Ivy, Oak, or Sumac 389 5.48 Rash, Localized and Cause Unknown 393 5.49 Rash, Widespread and Cause Unknown 396 5.50 Rash, Widespread While on Drugs 400 5.51 Ringworm 404 5.52 Sinus Pain or Congestion 407 5.53 Sore Throat 411 5.54 Strep Exposure 415 5.55 Sunburn 418 5.56 Swallowed Foreign Body 423 5.57 Toothache 428 5.58 Urination, Pain with (Dysuria) 431 5.59 Vaginal itching or Irritation 435 5.60 Vomiting 439 5.61 Wheezing 446 Index 451
Library of Congress Subject Headings for this publication: Pediatrics Handbooks, manuals, etc, Communication in pediatrics Handbooks, manuals, etc, Telephone in medicine Handbooks, manuals, etc, Triage (Medicine) Handbooks, manuals, etc, Medical protocols Handbooks, manuals, etc, Pediatrics Handbooks, Communication Handbooks, Telephone Handbooks, Triage Handbooks