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Contents Foreword Preface Acknowledgments Part One BPO Overview 1. What's So Revolutionary about BPO? 2. Who's Using BPO and How? Part Two To BPO or Not to BPO? 3. Identify and Select the BPO Opportunity 4. Identify and Manage the Costs of BPO Part Three BPO Vendor Selection 5. Identify and Select a BPO Vendor 6. BPO Contracts Part Four Executing an Outsourcing Project 7. Managing the BPO Transition 8. Managing the Buyer-Vendor Relationship 9. Infrastructure Considerations 10. BPO Risks and Mitigation Strategies Part Five The Future of BPO 11. Future Potential for BPO Endnotes Index
Library of Congress Subject Headings for this publication: Contracting out