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Contents X Foreword by Ken Blanchard X Part I: The Story Who Are "They" Anyway? X Part II: From Parable to Practice Quiz: Do People in Your Organization Exercise Initiative and Take Responsibility? X How Can I Change Other People Who Are "Professional Victims" ... Always Blaming Others? X Imagine a Workplace Where There is No "They" ... X Quiz: How Accountable and Responsible Are You? X What Do I Gain by Taking Initiative and Assuming Responsibility? X Accountability: What's in a Word? X Are You a Whiner ... or a Winner? X Victim No More! X What If I Want to Change? X Focus on What You Can Do, Not on What You Can't Do X Turn Your Problem into a Goal by Asking "What Do I Want?" X Four Stages in Changing Your Outlook, Attitude, and/or Behavior X Sometimes, the Little Things Can Make a Big Difference ... X The Most Important Words of Personal Responsibility X Part III: Additional Resources for Building a Culture of Accountability in Your Organization Training Materials X For Keynotes, Training, and Consulting X About the Authors X Acknowledgments X
Library of Congress Subject Headings for this publication: Performance standards, Responsibility, Personnel management, Job satisfaction, Employees Attitudes