Table of contents for The disaster recovery handbook : a step-by-step plan to ensure business continuity and protect vital operations, facilities, and assets / Michael Wallace and Lawrence Webber.


Bibliographic record and links to related information available from the Library of Congress catalog. Note: Contents data are machine generated based on pre-publication information provided by the publisher. Contents may have variations from the printed book or be incomplete or contain other coding.


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Contents
Foreword xi
Introduction xiii
PART 1 THE PLAN
This section shows you how to get started with the nuts and bolts
of developing your disaster recovery plan.
CHAPTER 1 Getting Started: Overview of the Project 3
Some companies live and breathe proper project planning and
the methodical construction of business processes. A team made
up of the right people using proper project management processes
will help ensure the success of your disaster recovery project.
CHAPTER 2 Risk Assessment:
Understanding What Can Go Wrong 29
A risk assessment is the key to your disaster plan. It identifies
what risks you need to address. It breaks your risks into five
layers ranging from natural disasters down to a crisis at your desk.
CHAPTER 3 Build an Interim Plan:
Don't Just Sit There, Do Something 69
Some projects are like a bad lunch they never seem to go away.
What can I do until the plan is completed? This chapter identifies
actions that you can do today to assemble a useful interim plan
to provide some initial protection. Everything you do here is
needed in the final document. If you read no other chapter, at
least read this one.
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CHAPTER 4 Emergency Operations Center:
Take Control of the Situation 87
In the event of a disaster, there must be a single place where
people can call to report problems and find out what is going on.
We will describe the sort of things required in an emergency
operations center (sometimes called a "war room"), and how it
might run.
CHAPTER 5 Writing the Plan: Getting It Down On Paper 115
Here is where we lay a bit more groundwork for the plan. We
establish a standard format for the documents and explain what
needs to be included-and excluded from a plan.
CHAPTER 6 Testing: Making Sure It Works 129
A plan is a wonderful thing but until it is tested and debugged,
it should not be relied upon. Testing can be formally done or can
be incorporated with other maintenance activities. In either case,
the results of using a plan should be recorded. Testing a plan is an
excellent way to familiarize your team with your plan and to gain
their ideas on improving it.
PART 2 THE ASSETS
This section discusses the various assets most firms have to
protect and tells you want you need to know to make sure they're
covered in your disaster recovery plan.
CHAPTER 7 Electrical Service: Keeping the Juice Flowing 143
It is hard to imagine work without electricity. We use it constantly at
home (if for nothing else but to keep the clocks on time). We use
it all day at work. We have all also experienced the effects of a power
outage. What should our workers be doing if the lights go out?
CHAPTER 8 Telecommunications: Your Connection to the World 163
Few companies can quickly walk or drive to their customers' or
suppliers' sites. Telecommunications makes coordination between
companies quick and easy. It provides a medium for fax messages
and also provides the data communications lines. How long can
your company run without it?
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CHAPTER 9 Vital Records Recovery: Covering Your Assets 183
There are many documents essential to your company's operations,
such as invoices, checks, software licenses, receipts, and on and on.
Some of these documents you must safeguard to meet legal and
regulatory requirements. What if, what if, what if . . .
CHAPTER 10 Data: Your Most Unique Asset 211
Data is one asset that cannot be easily replaced. No one else has
the same data you do. What are the unique issues encountered
when planning for data processing recovery.?
CHAPTER 11 Networks: The Ties That Bind 223
Years ago, we used over night batch programs to generate mounds
of paper. Today we view our data in real time. We check inventory
levels, the status of customer orders and many things we take for
granted. This is all made possible by a very complex system called
a data network. Lose this and it's back to piles of last night's reports
for answers!
CHAPTER 12 End User PCs: The Weakest Link 237
The personal in personal computers means that many people can
develop tools to make their job easier. Along with these tools is data.
Lots of company data. If it is useful, then it needs to be backed up.
PCs are also a source of virus attacks on your company.
CHAPTER 13 Customers: Other People to Worry About 251
Customers have their own problems. In a time of lean inventories,
they cannot tolerate a very long delay in getting their materials or
their own efforts will enter a crisis. So if they hear that you have had
a disaster, might they shift their orders to someone else? This is
even more of a problem if the fire was in your offices and you have
a warehouse full of good that need to be sold.
CHAPTER 14 Suppliers: Collateral Damage 259
Suppliers extend credit to you in the form of the goods. Their terms
may be 30, 45 or 60 days. If they hear of a disaster, they may fear
that your company will become insolvent and cease all shipments
to you. They need to know the facts. You need to tell all of them.
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PART 3 PREVENTING DISASTER
This section discusses threats to your organization and how to
include mitigation plans in your disaster recovery plan.
CHAPTER 15 Fire: Burning Down the House 275
A thorough understanding of fire safety systems can help you to
evaluate your company's existing safeguards to ensure they are
current, adequate and focused on employee safety.
CHAPTER 16 Human Resources: Your Most Valuable Asset 295
Your Human Resources department has an important role to play
in Business Continuity Planning. Major business emergencies are
very stressful events. From a business perspective, stress reduces
the productivity of the workforce. The Human Resources department
ensures that the "people side" of an emergency is addressed for the
best long term benefit of the company.
CHAPTER 17 Backups: The Key to a Speedy Recovery 317
Making backup, or safety, copies of your vital computer files is a
common business practice. They are made to speed the recovery
of a failed or damaged computer system. Are you sure that they
will work when you need them?
CHAPTER 18 Virus Containment: High Tech Pest Control 333
Unfortunately, new computer viruses regularly make the rounds
of our far-flung data networks. This plan lists steps for implements
a virus containment and remediation plan.
CHAPTER 19 Health and Safety: Keeping Everyone Healthy 351
This should already be in place at your facility. Get a copy from your
building security folks. Check it against the list we have here to see
if all of the bases are covered. The safety of your workers is your
number one concern.
CHAPTER 20 Terrorism: The Wrath of Man 365
While not a new phenomenon, terrorism is making the headlines.
Even if your organization is not a target, you can still be shut down
even if you're an innocent bystander.
Appendix 377
Index 383
About the Authors 000




Library of Congress Subject Headings for this publication: Emergency management Handbooks, manuals, etc, Crisis management Handbooks, manuals, etc, Computer security Handbooks, manuals, etc, Data protection Handbooks, manuals, etc, Data recovery (Computer science) Planning Handbooks, manuals, etc, Business planning Handbooks, manuals, etc