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Contents Introduction Part I: Smarter Budgeting: The Five Decisions That Matter Most 1. Getting a Grip on the Problem 2. Setting the Price of Government 3. Setting the Priorities of Government: Buying Results That Citizens Value (at the Price They Are Willing To Pay) Part II: Smarter Sizing 4. Strategic Reviews: Divesting to Invest 5. Consolidation: Smart Mergers 6. Rightsizing: The Right Work, The Right Way, With The Right Staff Part III: Smarter Spending 7. Buying Services Competitively 8. Rewarding Performance, Not Good Intentions 9. Smarter Customer Service: Putting Customers in the Driverís Seat 10. Donít Buy Mistrust ñ Eliminate It Part IV: Smarter Management: Reforming How Government Works On The Inside, To Improve Its Performance On The Outside 11. Using Flexibility To Get Accountability 12. Make Administrative Systems Allies, Not Enemies 13. Smarter Work Processes: Tools from Industry Part V: Smarter Leadership 14. Leading the Transformation and Managing the Politics
Library of Congress Subject Headings for this publication: Fiscal policy United States States, Budget United States States, United States Appropriations and expenditures, United States Politics and government