Table of contents for Strategy maps : converting intangible assets into tangible outcomes / Robert S. Kaplan and David P. Norton.

Bibliographic record and links to related information available from the Library of Congress catalog. Note: Contents data are machine generated based on pre-publication information provided by the publisher. Contents may have variations from the printed book or be incomplete or contain other coding.

1	Creating the Strategy-Focused Organization
2	How Mobil Became a Strategy-Focused Organization
Part One: Translating the Strategy to Operational Terms
3	Building Strategy Maps 
4	Building Strategy Maps in Private Sector Companies
5	Strategy Scorecards in Nonprofit, Government, and Health Care Organizations
Part Two: Aligning the Organization to Create Synergies
6	Creating Business Unit Synergy
7	Creating Synergy through Shared Services
Part Three: Making Strategy Everyone's Everyday Job
8	Creating Strategic Awareness
9	Defining Personal and Team Objectives
10	The Balanced Paycheck
Part Four: Making Strategy a Continuous Process
11	Planning and Budgeting
12	Feedback and Learning
Part Five: Mobilizing Change through Executive Leadership
13	Leadership and Mobilization
14	Avoiding the Pitfalls
Frequently Asked Questions
About the Authors

Library of Congress Subject Headings for this publication: Strategic planning, Intangible property Management, Human capital