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Contents List of Figures, Tables, and Exhibits Introduction: Getting the Most From This Resource * Why Improve OJT? * Purpose * Overview of the Contents Pretest: Does Your Organization Need a Planned On-the-Job Training Program? * The Pretest Scoring and Interpreting the Pretest Part One: Foundations of OJT: Building an Effective Organizational Climate to Support OJT Chapter One: The Benefits of Effective On-the-Job Training * Unplanned OJT: A Case Study * Importance of OJT * Coaching, Mentoring, and OJT * A Short History of Planned OJT * Research on Planned OJT * Barriers to OJT * Surmounting Barriers to OJT Summary Chapter Two: Building the Right Foundation: From Identifying Goals to Establishing an Action Plan Determine Program Purpose Clarify Program Goals and Objectives * Identify Program Customers * Formulate Program Policy and Philosophy * Develop Program Action Plan and Schedule Summary Chapter Three: Ensuring Sound Management and Consistent Results * Oversight Responsibility * Rewards and Incentives * Budgeting and Funding * Record Keeping Summary Chapter Four: Preparing Trainers and Learners * Training the Trainers * Training the Learners Summary Part Two: Preparing and Delivering OJT Chapter Five: Discovering Needs: How to Determine When OJT Is Appropriate * The DAPPER Model Questions That Determine OJT Needs Chapter Six: Analyzing Work, Worker, and Workplace: How to Fit the Training to the Job * Work Analysis * Worker Analysis * Workplace Analysis Summary Chapter Seven: Preparing the Training Plan: How to Develop the Right Sequence of Activities * Steps for Preparing OJT * Designing Instructional Materials Summary Chapter Eight: Presenting the Training: How to Conduct the OJT Session * Desirable Characteristics of Trainers and Learners * Steps Governing OJT Presentation Summary Chapter Nine: Evaluating Results: How to Assess Post-Training Job Performance * OJT and Kirkpatrick's Levels of Evaluation * Level 1: Evaluating Reactions Level 2: Evaluating Learning Level 3: Evaluating Behavioral Change Level 4: Evaluating Organizational Results * OJT and the Balanced Scorecard Summary Chapter Ten: Reviewing Aids and Alternatives to OJT: How to Ensure the Right Mix of Performance Interventions * Determining Whether an Aid or Alternative Is Needed * Aids to OJT * Additional Tools to Support OJT * Researching Corporate Culture-Specific Competency Development Strategies Summary Part Three: Reflections on OJT Chapter Eleven: Six Important Success Factors for Comprehensive OJT Programs * Success Factor 1: Avoid Discrimination in OJT * Success Factor 2: Enlist the Participation of Key People * Success Factor 3: Encourage the Preparation of Current Job Descriptions-But Plan for the Future * Success Factor 4: Integrate Internship, Cooperative Education, and Apprenticeship Programs with OJT * Success Factor 5: Establish Measurable Job Performance Standards and Objectives and Link Them to OJT * Success Factor 6: Plan for Cross-Training and Multiskilling Glossary Resources References About the Authors Index
Library of Congress Subject Headings for this publication: Employees Training of