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1. Introduction 2. The trend towards outsourcing 3. Theoretical influences on outsourcing 4. The outsourcing process: a framework for evaluation and management 5. Determining the current boundary of the organisation 6. Activity importance analysis 7. Capability analysis 8. An analysis of the strategic sourcing options 9. Developing the relationship strategy 10. Establish, manage and evaluate the relationship 11. Outsourcing experiences at Teleco 12. Conclusions.