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Preface Contributors Acknowledgements Part I: Informatics Usability - Background and Overview 1. Human factors for informatics usability - background and overview 2. Usability - context, framework, definition, design and evaluation 3. The business case for human factors in informatics Part II: System Design - Orientation and Approaches 4. Human factors contributions to the design process 5. Helping the IT designer to use human factors 6. Interface design issues for the system designer 7. An approach to formalised procedures for user-centred system design Part III: Special Topics in Depth 8. The contributions of applied cognitive psychology to the study of human-compute interaction 9. Formal models and techniques in human-computer interaction 10. Designing expert systems for usability Part IV: Organisational Aspects and Design in Large Systems 11. Organisational issues and task analysis 12. Participation in systems design - what can it offer? 13. Towards a human factors strategy for information technology Part V: Design and Evaluation - Some Specific Methods 14. A taxonomy and rule base for the selection of interaction styles 15. Designing and evaluating documentation for IT users 16. Evaluating usability References Author index Subject index.