Table of contents for Speaking naturally : communication skills in American English / Bruce Tillitt, Mary Newton Bruder.

Bibliographic record and links to related information available from the Library of Congress catalog

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To the teacher
To the student
1. Openings and closings
2. Introductions and address systems
3. Invitations
4. Thanking people and replying to thanks
5. Apologizing
6. Expressing anger and resolving conflict
7. Giving compliments and replying to compliments
8. Getting people's attention and interrupting
9. Agreeing and disagreeing
10. Controlling the conversation
11. Getting information.