Table of contents for English for business communication : a short course consisting of five modules, cultural diversity and socialising, telephoning, presentations, meetings, and negotiations : teacher's book / Simon Sweeney.


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Introduction
Module 1 Cultural diversity and socialising
Unit 1 Building a relationship
Welcoming visitors
Small talk, keeping the conversation going
Unit 2 Culture and environment
Cross-cultural understanding (1)
Inviting and accepting or declining
Eating out
Module 2 Telephoning
Unit 3 Could I leave a message?
Preparing to make a telephone call
Receiving calls
Taking and leaving messages
Asking for and giving repetition
The secretarial barrier
Unit 4 Good to hear from you again
Cross-cultural communication on the telephone (1)
Making arrangements
Changing arrangements
Ending a call
Unit 3 Unfortunately there's a problem... 
Cross-cultural communication on the telephone (2)
Problem-solving on the telephone (1)
Complaints
Module 3 Presentations
Unit 6 Planning and getting started
Presentation technique and preparation
The audience
Structure (1) The introduction
Unit 7 Image, impact and making an impression
Using visual aids: the general principles
Talking about the content of visual aids
Describing change


Library of Congress subject headings for this publication: Business communication Study and teaching, English language Business English Study and teaching, Business etiquette Study and teaching