Table of contents for English for business communication : a short course consisting of five modules, cultural diversity and socialising, telephoning, presentations, meetings, and negotiations : teacher's book / Simon Sweeney.

Bibliographic record and links to related information available from the Library of Congress catalog

Information from electronic data provided by the publisher. May be incomplete or contain other coding.

Module 1 Cultural diversity and socialising
Unit 1 Building a relationship
Welcoming visitors
Small talk, keeping the conversation going
Unit 2 Culture and environment
Cross-cultural understanding (1)
Inviting and accepting or declining
Eating out
Module 2 Telephoning
Unit 3 Could I leave a message?
Preparing to make a telephone call
Receiving calls
Taking and leaving messages
Asking for and giving repetition
The secretarial barrier
Unit 4 Good to hear from you again
Cross-cultural communication on the telephone (1)
Making arrangements
Changing arrangements
Ending a call
Unit 3 Unfortunately there's a problem... 
Cross-cultural communication on the telephone (2)
Problem-solving on the telephone (1)
Module 3 Presentations
Unit 6 Planning and getting started
Presentation technique and preparation
The audience
Structure (1) The introduction
Unit 7 Image, impact and making an impression
Using visual aids: the general principles
Talking about the content of visual aids
Describing change

Library of Congress subject headings for this publication: Business communication Study and teaching, English language Business English Study and teaching, Business etiquette Study and teaching