Bibliographic record and links to related information available from the Library of Congress catalog
Preface ix
Part 1. Kirkpatrick Articles
Great Ideas Revisited 3
Donald L. Kirkpatrick
Evaluating Training Programs: Evidence vs. Proof 9
Donald L. Kirkpatrick
Part 2. Philosophy and Concepts
Making a Play for Training Evaluation 15
Theodore J. Krein and Katharine C. Weldon
Training 101: Navigating the Evaluation Rapids 21
Mary Lynn Pulley
The Basics: Evaluation 26
Angus Reynolds
Measurement Made Simple n
Leigh Ann Williams
You Ask/Trainers Answer 31
Various
Testing Employee Performance- A Review of Key Milestones 33
Rob Schriver
Evaluating Training Results 36
Paul R. Erickson
Input, Process, Output: a Model for Evaluating Training 39
David S. Bushnell
HRD's Failure To Sell Itself 42
Richard P Lookatch
Five Uneasy Pieces in the Training Evaluation Puzzle 46
Glenn M. McEvoy and Paul F Buller
Evaluation That Goes the Distance 50
Paul R. Bernthal
Involving Managers in Training Evaluation 55
Linn Coffman
Ten Evaluation Instruments for Technical Training 58
Anne F Marrelli
Training Investments: The Global Perspective 66
Edward E. Gordon
The Team Approach to Formative Evaluation 70
James Heideman
How To Ensure Transfer of Training 74
Paul L. Garavaglia
An Integrated Evaluation Model for HRD 78
Robert O. Brinkerhoff
Evaluation Techniques that Work 81
Herman Bimbrauer
Your New Role in the Organizational Drama:
Measuring Effectiveness 84
Neal E. Chalofsky and Carlene Reinhart
Management Training Evaluation: An Update 91
William H. Clegg
Measuring Training Results: Key to Managerial Commitment 97
James D. Bell and Deborah L. Kerr
Part 3. Reaction
Keeping Your Pilots on Course 103
Jan Chemick
Part 4. Learning
Evaluating Test Questions: More Than Meets the Eye 111
David Blair and Steve Giles
Analyzing Knowledge-Based Tests 113
Richard L. Sullivan, Jerry L. Wircenski, and Mary Jo Major
Does the Trainee Know Best? 119
Jerry L. Harbour
IBM Takes the Guessing Out of Testing 123
George M. Ailiger and Harold M. Horowitz
Using Evaluation to Improve Performance 127
Vivian Marshall and Rob Schriver
Using Competency Exams for Evaluating Training 131
Jack E. Smith and Sharon Merchant
Part 5. Behavior
Training 101: Another Look at Employee Surveys 139
H. John Johnson
Collecting Data the E-Mail Way 142
Lorraine Parker
Getting Them Out and Getting Them Back 145
Kenneth M. Nowack
Everything You Always Wanted To Know About Employee Surveys. . 149
Karen B. Paul and David W Bracken
Measuring Skills and Behavior 154
Kate Ludeman
Putting Values Into Evaluation 159
Roger Poulet and Gerry Moult
How Effective Is Outdoor Training? 164
Richard J. Wagner and Christopher C. Roland
Part 6. Results
Who's Afraid of Level 4 Evaluation? A Practical Approach 171
Sandra Shelton and George Alliger
The Bottom Line 175
Basil Paquet, Elizabeth Kasl, Laurence Weinstein, and William Waite
Zooming in on Training Goals 182
James Heideman and Bruce Sanderson
Cost-Benef it Analysis Techniques for Training Investments 185
Wemer J. Schmidt
Part 7. Return-on-investment
Is There an ROI in ROI? 191
Tom Barron
Costing Out the Value of Training 195
Paul E. Brauchle
Measuring Training's ROI 200
Scott B. Parry
Demonstrating ROI of Training 205
Eric A. Davidove and Peggy A. Schroeder
Selling Technical Training to Top Management 207
Mary Coeli Meyer
ROI: The Search for Best Practices 210
Jack J. Phillips
Was it the Training? 216
Jack J. Phillips
How Much Is the Training Worth? 220
Jack J. Phillips
Return on Investment: Accounting for Training 224
Anthony P Carnevale and Eric R. Schulz
About the Author 257