Motivating employees / Anne Bruce, James S. Pepitone.

Bruce, Anne, 1952-

Bibliographic record and links to related information available from the Library of Congress catalog
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		Preface														ix

	1.	Motivation Is an Inside Job									1
		Motivation: Intrinsic and Extrinsic							2
		The Three Most Common Ways
			to Influence Motivation									7
		Relationships: A Key to Better Performance				9
		Manager's Checklist for Chapter 							19

	2.	Working with Human Nature									11
		Why, What, When, and How Things Happen				11
		The Concept of Theory X and Theory Y					12
		Human Needs and Response									17
		Human Nature at Work										21
		Manager's Checklist for Chapter 2							21

	3.	Encouraging Entrepreneurial Thinking						23
		Make Everyone Feel like a Business Partner				23
		Five Steps to Creating Entrepreneurial Thinkers			24
		Help Your Employees Feel As If They Own the Business	35
		Manager's Checklist for Chapter 3							36

	4.	Linking Motivation to Performance							38
		What Is "Performance"?										39
		Eight Steps to Help Employees Achieve
			Higher Performance										40
		Expect the Best-and Don't Let It Surprise You				49
		Taking Advantage of the Pygmalion Effect
			to Improve Employee Performance						51
		Performance: Drive and Direction							56
		Manager's Checklist for Chapter 4							57

	5.	Helping Employees Accept Responsibility
		for Motivation													59
		Motivating People with Responsibility and Authority		60
		Let People Be Powerful										61
		Redefining the Manager-Employee Relationship			65
		Helping Employees Take Responsibility
			for Their Own Motivation								68
		Encourage Accountability									71
		Why Do Any of Us Do What We Do?							72
		Manager's Checklist for Chapter 5							73

	6.	A Matter of Hope and Trust									74
		A Profound Message about Human Potential				74
		Trust Your Employees										76
		Reinforcing Hope and Trust									77
		The Benefits of a Trusting Organization					80
		Let Your Employees Run the Show							83
		Inspiring Vision												86
		Manager's Checklist for Chapter 6							87

	7.	Fun and Motivation											89
		Physiological Benefits of Humor								90
		Fun: An Effective Organizational Strategy					91
		Making Work More Enjoyable								94
		Manager's Checklist for Chapter 7							97

	8.	Attacking the De-motivators								99
		You Can Motivate or De-motivate							100
		Fighting De-motivators										102
		Step 1. Hire the Best											102
		Step 2. Retain the Best										105
		Step 3. Give Employees Honest Feedback,
			Praise, and Encouragement								108
		Step 4. Build Employees' Confidence						114
		De-motivators? What De-motivators?						116
		Manager's Checklist for Chapter 8							116

	9.	Clear the Path to Employee Performance					118
		Thinking in Terms of the System							119
		The Human Side of Operations								121
		Developing Insight into Your Business System				123
		Adapting to the System										125
		Changing the System											125
		Caring for the System										128
		Challenge: Understand and Improve the System			130
		Manager's Checklist for Chapter 9							130

	10.	Inspiring Motivated Teamwork								132
		The Human Side of Teamwork								132
		Lead Them from the Heart									134
		Teambuilding: What's Love Got to Do with It?				136
		Why the Emphasis on Teams?								138
		Managing Self-Directed Teams								142
		Teams, Teams, Teams										143
		Manager's Checklist for Chapter 10							144

	11.	Unleashing the Potential of Synergy						145
		Team Members Develop the Potential in Others			146
		Benchmark to Inspire Synergy								149
		Use All Those Brains Around You							152
		Rejuvenate for Synergy										154
		Increase Energy and You Increase Synergy					156
		Working Together											157
		Manager's Checklist for Chapter 11							157

12.	Getting It All Together											159
	It's either Motivation or Mediocrity								159
	Employee Development: The Challenge							161
	Organize a Coaching Program									164
	Prepare Employees for Change									166
	You Can Be a Motivating Manager!								169
	Manager's Checklist for Chapter 12								170

	Index																171