The experience economy : work is theatre & every business a stage / B. Joseph Pine II, James H. Gilmore.

Pine, B. Joseph.

Bibliographic record and links to related information available from the Library of Congress catalog
Counter

PREVIEW	Step Right Up	ix
	1	Welcome to the Experience Economy	1
	2	Setting the Stage	27
	3	The Show Must Go On	45
	4	Get Your Act Together	69
	5	Experiencing Less Sacrifice	81
INTERMISSION	A Refreshing Experience	95
	6	Work Is Theatre	101
	7	Performing to Form	119
	8	Now Act Your Part	139
	9	The Customer Is the Product	163
	10	Finding Your Role in the World	185
ENCORE  Exit, Stage Right	205
	Notes	207
	Index	231
	Credits	249
	About the Authors	253