Kransdorff, Arnold.
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Acknowledgements vii Introduction xi New brooms sweep clean! Preface xiii Without the benefit of hindsight.... Chapter One 1 The ABC of data, information, knowledge and organizational memory Chapter Two 15 A job-for-life no more! Chapter Three 29 How to sustain the internal knowledge chain in a flexible labour market Chapter Four 47 'You have not had thirty years' experience. You have had one year's experience thirty times' Chapter Five 63 Harvesting 20:20 hindsight Chapter Six 75 Looking over the horizon Chapter Seven 83 Making acquisitions work by the book, et al. Chapter Eight 99 OM's wider role Chapter Nine 107 Literary fiascos and corporate white elephants Chapter Ten 121 Education, education, education! Chapter Eleven 137 History provides experience cheaply Chapter Twelve 157 Mending the Emperor's new clothes Epilogue 175 Bibliography 179 Index 185