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Foreword / Willis Harman xi
Acknowledgments xv
Introduction I
1. SELF-ESTEEM and You 9
Developing Your Personal Signature
Barbara Glanz 10
The Acorn Principle / Jim Cathcart 14
Our Deepest Fear / Nelson Mandela 18
Who Will Play Your Music? / Michael Jones 19
Integrity and Self-Esteem / Nathaniel Branden 24
On Living a Lie / Richard Brodie 26
What Is Integrity? / Jack Hawley 32
Impeccability / Jack Hawley 34
Entrepreneurs and Self-Esteem / Wilson L.
Harrell 35
Victory Formula / Lou Holtz 39
A Million Dollar Lesson / Pet@y Parker 41
Work Is Love Made Visible / Kahlil Gibran 43
Reverence in the Workplace / Jack Hawley 44
Mine Are the Small Initials / Mildred Brown
Duncan 47
Learning a Lesson / Susan Cunningham Euker 50
The Question / Bob Moore 53
Look Where You Want to Go / Jim Donovan 55
Fired / Mary A. Long 57
The Women of Ahmedabad / Gloria Steinem 62
The Kingdom of Heaven / Thich Nhat Hahn 66
2. The BASIC PRINCIPLES OF MANAGING for
HIGH SELF-ESTEEM 67
Positive Self-Esteem at Work: The Eight Behavioral
Keys / Kathy L. Indermill 68
Self-Esteem and the Managing of Others / Ken
Blanchard 1-9
The Worth Ethic / Kate Ludeman 84
Self-Esteem and Work / Will Schutz 94
All You Have to Do Is Ask! / Stephen Boehler 107
Radical Reliance on Self-Esteem / Bud Seith with
Jacklyn Wilferd 110
Treated with Respect / Robert Levering and
MIilton Moskowitz 117
Respect, Caring and Big Loving / Jack Hawley 120
The Screamer / Joe Black 123
Taking Responsibility / Michael J. Wyman 126
The Bridge between Self-Esteem and a Changing Work
Environment / Bob Moawad 129
3. THE IMPORTANCE of CARING 136
What's in a Name? / Robert Levering and
Milton Moskowitz 137
A Most Important Question / JoAnn C. Jones 139
Consistency and Equity / Dr. Timothy Johnson 140
The Invisible Sign / Mary Kay Ash 141
Jessie's Glove / Rick Phillips 147
Caring and the Bottom Line / Christina
Campbell 149
The Power of Four-Letter Words! / Anita
Roddick 151
A Pair of Socks / Trevor B. Kwok 158
All in a Day's Work / Naomi Rhode 160
Touching / Sid Friedman 162
It Can't Happen Here? / lack Canfield 163
4. The IMPORTANCE and POWER of
ACKNOWLEDGMENT 165
All in the Family: Building Self-Esteem at Home and
at Work / Harvey Mackay 166
The Amazing Power of Acknowledgment"
Michael 1. Wyman 170
Love and the Cabbie / Art Buchwald 173
The Last Supper / Excerpted from Bits & Pieces 175
The Power of Unkind Words / E. J. Michael 176
All You Need to Know / Steve Wilson 177
The Wranglers vs. the Stranglers / Ted
Engstrom 180
Praising Your Way to Team Success / Ronald E.
Guzik 181
The Power of a Blue Ribbon / Helice Bridges 186
The Power of a Note Fred Bauer 190
Three Simple Points Source Unknown 195
Rub Somebodv the Right Way / Bob Nelson 197
Feel Like the job's Too Big? / Mother Teresa 207
5. FURTHER INSIGHTS 208
Managing to Laugh / John Imlay, Jr. 209
Self-Esteem in the Workplace / Emmett E.
Miller 211
You Can't Cut Your Way to Prosperity / Joel
Brockner 216
Spiritualitv in the Workplace / Martin Rutte 220
Self-Esteem and Women / Mary Kay Ash 228
Spirituality-The Heart and Soul of Every Successful
Business / Terry Cole-Whittaker 229
Afterthoughts / Jack Canfield and
Jacqueline Miller 236
More Heart at Work? 242
RESOURCES 243
About the Authors and Contributors 256
Endnotes and Permissions 264
Heart at Work