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Table of contents for Working knowledge : how organizations manage what they know / Thomas H. Davenport, Laurence Prusak.





Acknowledgments     vii

Introduction   ix


1	What Do We Talk about When We Talk about Knowledge?	1

2	The Promise and Challenge of Knowledge Markets   	25

3	Knowledge Generation					52

4	Knowledge Codification and Coordination		68

5	Knowledge Transfer					88

6	Knowledge Roles and Skills 				107

7	Technologies for Knowledge Management 			123

8	Knowledge Management Projects in Practice   		144

9	The Pragmatics of Knowledge Management     		162


Notes								179

Index								189

Other Books by Thomas H. Davenport and
Laurence Prusak   						198
	
About the Authors   						199