Creating Paths of Change : Managing Issues and Resolving Problems in Organizations Will McWhinney ... [et al.]

Introduction		
	Our Approach 	
Chapter 1 - You, The Agent of Change	
	Initiating Change	
	Managing the Conflict You Create	
	Determining  What Is Real 	
	The Four Realities	
	Your World Views	
	Your Reality Preferences	
	The Reality Inquiry	
Chapter 2 - The Modes of Change	
	The Modes of Change	
	The Directional Methods	
	Chart: Guide to the Directional Methods	
Chapter 3 - Leadership and The Team	
	The Realities of Leading	
	Chart: Leadership Styles	
	Your Leadership Style	
	Leaders and Team Members 	
	Building an Effective Team	
	Chart: Leaders and Team Members	
	Your Team Profile	
	The Reality Matrix	
Chapter 4 - The Games of Change	
	The Games of Change	
	Chart: The Master Games of Change	
	The Six Games of Change	
	The Game of Professional Basketball	
	Some Implications of Play	
	Using the Boards	
Chapter 5 - The Paths of Change	
	Initiating a Path of Change	
	Two Grand Paths of Change	
		The Revitalization Path	
		The Renaissance Path	
	Minor Paths of Change	
		Socio-Technical Systems Design	
		Business Process Reengineering	
		Interactive Planning	
		Mediation	
		Organizational Development	
Chapter 6 - Solving The Problem	
	Finding the Method	
	Different Approaches	
	Developing the Team	
	Selecting a Tool	
	Taking Action	
	Case: Elias Cuts Overtime	
	The Reality Matrix	
Chapter 7 - Two Cases: 		
	 Absenteeism's Hidden Agenda 	
	 So, Where's the Schedule? 	
Tools of Change		
	Chart: Inventory of the Tools	
	Analytic	
	Assertive	
	Influential	
	Evaluative	
	Inventive	
	Emergent	
References		
The Authors