Leading change / John P. Kotter.

Kotter, John P., 1947-

Bibliographic record and links to related information available from the Library of Congress catalog
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	Preface	ix

PART I THE CHANGE PROBLEM AND ITS SOLUTION	1
	1. Transforming Organizations: Why Firms Fail	3
	2. Successful Change and the Force That Drives It	17

PART II THE EIGHT-STAGE PROCESS	33
	3. Establishing a Sense of Urgency	35
	4. Creating the Guiding Coalition	51
	5. Developing a Vision and Strategy	67
	6. Communicating the Change Vision	85
	7. Empowering Employees for Broad-Based Action	101
	8. Generating Short-Term Wins	117
	9. Consolidating Gains and Producing More Change	131
	10. Anchoring New Approaches in the Culture	145

PART III IMPLICATIONS FOR THE TWENTY-FIRST CENTURY	159
	11. The Organization of the Future	161
	12. Leadership and Lifelong Learning	175
	About the Author	187