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PREFACE
PERFORMANCE EVALUATION
THE OBJECTIVES OF PERFORMANCE APPRAISAL
TOPICS FOR APPRAISAL
METHODS OF PERFORMANCE APPRAISAL
BUSINESS NOTES
PERSONAL EVALUATION
PERSONAL PLANNING
THE IMPORTANCE OF PLANNING
BUSINESS NOTES
PRESENTATIONS
PLANNING THE PRESENTATION
DELIVERING THE PRESENTATION
BUSINESS NOTES
PRICING
PRICING GUIDELINES
PRICING METHODS
PRICING A PRODUCT
PRICING A SERVICE
BUSINESS NOTES
PRODUCTION CONTROL
PRODUCTION METHODS
PRODUCTION PLANNING AND CONTROL
PRODUCTION AIDS
QUALITY ASSURANCE
PHYSICAL DISTRIBUTION
BUSINESS NOTES
PROPRIETARY INFORMATION
KEEPING YOUR INFORMATION SAFE
BUILDING COMPETITIVE BARRIERS
SECURITY BARRIERS
SECURITY MEASURES TO PROTECT
INTELLIGENCE
BUSINESS NOTES
PUBLIC OFFERINGS
IS GOING PUBLIC FOR YOU?
THE PROCESS OF GOING PUBLIC
LEGAL ASPECTS OF GOING PUBLIC
CONCLUSION
BUSINESS NOTES
PUBLIC RELATIONS
PUBLIC RELATIONS
PUBLICITY
PROMOTIONS
PR PROFESSIONALS
BUSINESS NOTES
PURCHASING GUIDELINES
PURCHASING POLICIES
THE ORDERING SYSTEM
MANAGING THE PURCHASING DOLLAR
DEALING WITH VENDORS
BUSINESS NOTES
RECORD KEEPING
ACCOUNTING METHODS
RECORD KEEPING
OTHER RECORDS YOU SHOULD RETAIN.
PROFESSIONAL FINANCIAL ADVISORS
BUSINESS NOTES
SBA LOANS
THE TYPES OF SBA LOANS
TYPES OF LENDERS
SBA LOAN RESTRICTIONS
SBA LOAN STRUCTURE
BUSINESS NOTES
SALES
SELLING STRATEGY
DEVELOPING A SALES FORCE
SALES PERFORMANCE
BUSINESS NOTES
SECURITY
BURGLARY
ROBBERY
SHOPLIFTING
EMBEZZLEMENT
BAD CHECKS
PROTECTING COMPUTERIZED INFORMATION . .
SECURITY SYSTEMS
SECURITY PATROLS
BUSINESS NOTES
SELLING A BUSINESS
SHOULD YOU USE A BROKER?
PRICING YOUR BUSINESS
FINANCIAL CONSIDERATIONS
THE PSYCHOLOGY OF SELLING YOUR BUSINESS
BUSINESS NOTES
STARTUP FINANCING
EVALUATING YOUR FINANCIAL SITUATION
START-UP COSTS
SOURCES OF MONEY
BUSINESS NOTES
STRATEGIC PLANNING
TYPES OF PLANNING
PLANNING FACTORS
ELEMENTS OF STRATEGIC PLANNING
PARTICIPATORY ISSUES
GROWTH PROBLEMS
BUSINESS NOTES
STRESS MANAGEMENT
PHYSIOLOGIC RESPONSE
SELF-INDUCED STRESS
STRESS AND THE BUSINESS ENVIRONMENT
PHYSICAL AND SOCIAL ENVIRONMENT . .
MANAGEMENT STYLES
BUSINESS NOTES
TAXES
TAXATION BASICS
TAXES AND YOUR BUSINESS FORM
STANDARD BUSINESS DEDUCTIONS
RECORD KEEPING FOR TAX PURPOSES
INVESTMENT TAX CREDIT AND DEPRECIATION
TAX PLANNING
BUSINESS NOTES
TELEMARKETING
PHONE SYSTEMS
800 NUMBERS
TELEPHONE SALES
BUSINESS NOTES
THE TEAM CONCEPT
DEFINING THE TEAMWORK CONCEPT
ESTABLISHING THE TEAM CONCEPT
SETTING GOALS
RECRUITING AND TRAINING TEAM MEMBERS
MANAGING TEAM MEMBERS
CREATIVITY IN THE TEAM ENVIRONMENT
BUSINESS NOTES
TERMINATING EMPLOYEES
TERMINATION, DISCIPLINARY PROBLEMS AND
PROBATIONARY PERIODS
OUTPLACEMENT SERVICES AND TERMINATION .
CONSEQUENCES OF FIRING
BUSINESS NOTES
TIME MANAGEMENT
THE IMPORTANCE OF TIME MANAGEMENT
TIME VERSUS COMMITMENT
CONQUERING PROCRASTINATION
BUSINESS NOTES
TRADE SHOWS
WHAT ARE TRADE SHOWS AND CONVENTIONS?.
EXHIBITING
PROMOTION
FOREIGN TRADE SHOWS
BUSINESS NOTES
VENTURE CAPITAL
SOURCES OF VENTURE CAPITAL
TYPES OF VENTURE CAPITAL
FINDING A VENTURE CAPITALIST
THE VENTURE CAPITAL PROPOSAL
CONCLUSION
BUSINESS NOTES
INDEX