L. Sue Baugh, Maridell Fryar, David Thomas
How to Use This Handbook Section I Business Writing Today Chapter 1 Three Steps to Effective Writing Step One: Prewriting-3 Step Two: Writing Step Three: Revising-6 Summary Chapter 2 Choosing the Right Word Business Vocabulary-9 Words Frequently Confused - 1 1 Gender-Inclusive Language Section 2 Effective Business Letters Chapter 3 Business Letter Format Functions of Business Letters-18 Parts of a Business Letter-19 Format for Business Letters Chapter 4 Style in Business Letters Watch Your Language-30 Clarity Brevity-38 Use Adverbs and Adjectives Sparingly Accuracy-40 Tone-41 Sentences Paragraphs Chapter 5 Organizing and Writing Business Letters Step One: Prewriting-49 Step Two: Writing Step Three: Revising Chapter 6 Producing the Business Letter Stationery-66 Inside Address Complimentary Close-72 Signature Block Reference Lines-75 Stenographic Reference Line-76 Enclosure Line-77 Copies Line Postscripts-80 Addressing the Envelope Chapter 7 Sample Business Letters Adjustment Letters-85 Claim Letters Collection Letters-88 Credit Letters Goodwill or Public Relations Letters Letters to Government Agencies and the Press Inquiry Letters-102 Request Letters Refusal Letters-107 Sales Letters Social Business Letters-110 Transmittal or Cover Letters Section 3 Dictation, Memos, Form Messages Chapter 8 Mastering Dictation Step One: Preparation-120 Step Two: Dictating Techniques-121 Step Three:Revising Chapter 9 Memos and Form Messages Memos- 125 Step One: Prewriting Step Two: Writing-128 Step Three: Revising and Proofreading-134 Other Form Messages Section 4 Special Writing and Research Projects Chapter 10 Business Report Writing Step One: Prewriting-143 Step Two: Writing Step Three: Revising Chapter 11 Proposals and Press Releases Proposals-160 Step One: Prewriting Step Two:Writing-162 Step Three: Revising Press Releases-167 Step One: Prewriting Step Two: Writing-168 StepThree: Revising Chapter 12 Finding Business Information Libraries- 174 Computer-Assisted Research Sources of Business Information-178 Resources for Business Problems Section 5 Business Writing and the Job Search Chapter 13 Resumes, Applications, Employment Letters Identifying Your Abilities, Interests, and Skills Background Research-Job Sources-183 Preparing Your Resume -185 Completing Employment Applications-189 Employment Letters Section 6 Automation and the Information Age Chapter 14 Communication in the Electronic Office Computers and the Human Element-208 Computer Components-209 Word Processing & Desktop Publishing-213 Information Processing Telecommunications & Computer Networks Section 7 Review of Business Grammar and Style Chapter 15 Parts of Speech Nouns-220 Pronouns-21-3 Verbs Adjectives-236 Adverbs Prepositions-240 Conjunctions Interjections Chapter 16 Sentences and Sentence Patterns Sentences, Fragments, and Run-Ons-246 Sentence Structure-248 Sentence Variety Chapter 17 Punctuation and Punctuation Style End Punctuation Marks Comma-255 Semicolon-258 Colon Quotation Marks-261 Apostrophe Hyphens-265 Dashes-266 Parentheses Brackets-267 Ellipses-267 Underscore Chapter 18 Capitalization, Abbreviations, Numbers Capitalization-270 Abbreviations Numbers Chapter 19 Spelling Spelling Guidelines-283 Frequently Misspelled Words-287 Word Division 293 Index