management by encouragement :
a guide for communicating encouragement to the employee, the customer/client, and the insecure partner
Stephen M. Gower.
Bibliographic record and links to related information available from the Library of Congress catalog
An Introduction
The Facts
I Kudzu Is Bad Stuff
II Kudzu Grows Here
III Kudzu Can Be Killed
IV Management By Encouragement
Can Kill Kudzu
The Formulae
(Eight Ingredients of Encouragement)
V Assumption Minus Articulation
Equals Aggravation
The Current of Consciousness
VI Form Minus Force
Equals Farce
The Transparency
VII A Manager Plus A Favorite
Equals A Leak
The Ethics
VIII Encouragement Plus Enthusiasm
Equals Effectiveness
The Enthusiasm
IX A Focus Plus A Focus
Equals Versatility
The Versatdity
X The Trip Equals Detours
Plus More Detours
The Detours
XI Paying Attention Equals Retention
The Service
XII One Times One Can Equal Two
The Team
The Fiction
XII You Can Give What You
Do Not Have
(You Cannot!)
XIV Kudzu Is Stronger Than
Encouragement
(It Is Not!)