Table of contents for BUSINESS COMMUNICATION / Meenakshi Raman, Professor and Head, Department of Humanities and Management, BITS Pilani, KK Birla Goa Campus, Prakash Singh, Associate Professor and Area Chairman, Finance and Accounting, Indian Institute of Management, Lucknow.


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Part I: Understanding Business Communication
1. Nature and Scope of Communication
1. Non-verbal Communication
1. Cross-cultural communication (new chapter)
1. Technology-enabled Business Communication
Part II: Writing Business Messages and Documents
1. Business writing
1. Business Correspondence
1. Instructions
1. Business Reports and Proposals
1. Career building and Resume writing (new chapter)
Part III: Developing Oral Communication Skills for Business
1. Effective Listening
1. Business Presentations and Public Speaking
1. Conversations
1. Interviews
1. Meetings and Conferences
1. Group Discussions and Team Presentations
1. Team Briefing
Part IV: Understanding Specific Communication Needs
1. Communication across Functional Areas
1. Corporate Communication
1. Persuasive Strategies in Business Communication
1. Ethics in Business Communication
1. Business Communication Aids
Appendices
Transitional words and phrases
Action words
Interview questions
Common usage errors
Commonly misspelt words
British and American vocabulary
Index



Library of Congress subject headings for this publication:
Business communication.
Communication in management.