Contributor biographical information for Fish! : a remarkable way to boost morale and improve results / by Stephen C. Lundin, Harry Paul, and John Christensen.


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780786866021 03 02 0786866020 03 9780786866021 15 9780786866021 14 09780786866021 01 BB <b202>01</b202> <b203>Fish!</b203> <b029>A Remarkable Way to Boost Morale and Improve Results</b029> 15 9780786866021 A01 Stephen C. Lundin Lundin, Stephen C. Stephen C. Lundin A01 John Christensen Christensen, John John Christensen A01 Harry Paul Paul, Harry Harry Paul A01 Ken Blanchard Blanchard, Ken Ken Blanchard 01 eng 112 BUS030000 10 BUS018000 10 BUS046000 01 11 03 8 04 17 18 03 13 04 99 01 Over 5 Million Copies Sold! Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day.

A powerful parable that will help you see your life and work in a new way.


It's a rainy day in Seattle, and on the third floor of First Guarantee Financial, people have stopped believing they can make a difference. To new manager Mary Jane Ramirez, the challenge of bringing life back to her unenthusiastic and unmotivated team seems impossible, until she discovers an incredibly successful workplace down the street where the employees are so alive and passionate that people stop just to watch them work!


FISH! is the remarkable story of what happens when Mary Jane seeks the help of these unlikely business "experts" and learns their secret: four simple practices that, when applied daily, help anyone to be more energized, effective, and fulfilled.


Filled with inspiration and timeless wisdom that will resonate with anyone in any field or career level, it's easy to see why FISH! is one of the most popular business parables of all time. People in organizations around the world use its practical lessons to improve customer service, build trust and teamwork, bolster leadership, and increase employee satisfaction. They also use the lessons to strengthen personal relationships, fulfill lifelong dreams, and realize their ambitions.


FISH! will help you discover the amazing power that is already inside you to make a positive difference-wherever you are in life.


Based on a bestselling ChartHouse training video which has been adopted by corporations including Southwest Airlines, Sprint, and Nordstrom.]]


Library of Congress subject headings for this publication:
Employee motivation.
Customer services.