Table of contents for Fundamentals of human communication : social science in everyday life / Margaret H. DeFleur, Louisiana State University, Patricia Kearney, California State University, Long Beach, Timothy G. Plax, California State University, Long Beach, Melvin L. DeFleur, Louisiana State University.

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Part One Basics of CommunicationChapter 1 The Communication Process: An Overview
The Significance of Communication in Human Life
Defining Communication 6
Communication as Linear Process: An Analytic Model
Interactive Communication: A Simultaneous Transactions Model
Accuracy in Communication
Chapter 2 Verbal Communication: Using Speech and Language
The Animal Kingdom: Communicating without Language
The Human Experience: The Development of Speech and Language
The Basic Nature of Language
Chapter 3 Nonverbal Communication: Communicating Without Language
The Relationship Between Verbal and Nonverbal Communication
“Things” That Communicate
Actions That Communicate
Communication as an Integrated Process
Chapter 4 The Importance of Listening
The Listening Process
The Listening Encounter
Misconceptions That Impair Listening
A Seven-Feature Plan for Strategic Listening
Part Two Communicating in Distinctive ContextsChapter 5 Communicating Interpersonally
Communicating in an Interpersonal Context
Engagement: The Initial Encounter
Management: Moving Toward and Maintaining Intimacy
Disengagement: Communicating When Relationships Erode
Chapter 6 Communicating in Small Groups
The Nature of Human Groups
Stages in Group Development
Informal Communication in Small, Intimate Groups
Communicating in Task-Oriented Discussion Groups
Communicating in Formal Decision-Making Groups
Group Cohesion and Disorganization
Chapter 7 Communicating in Organizations
The Nature and Functions of Organizations
Max Weber’s Classical Theory of Bureaucracy
Management’s Designs for Organizational Communication
The Flow of Messages in Large Organizations
Chapter 8 Communicating between Cultures
The Nature of Culture
The Influence of Culture on Communication
Features of Culture that Make a Difference
Unique Styles of Communication Common in Specialized Cultures
Communicating Successfully in Intercultural Contexts
Part Three Managing Personal Communication ProcessesChapter 9 Presenting Yourself Effectively
The Impressions You Make in Initial Encounters
Presenting Yourself in Encounters That Really Matter
Deciding What to Say
Changing Negative Impressions
Chapter 10 Overcoming Communication Apprehension
Communication Apprehension as a Common Reaction
Causes of Communication Apprehension
Consequences of High and Low Communication Apprehension
Dealing with Stage Fright
Reducing Communication Apprehension
Chapter 11 Influencing Others
The Importance of Persuasion in Everyday Life
Person-to-Person Persuasion
Alternative Methods for Achieving Influence
Understanding Resistance and Yielding
Traditional Communication Strategies for Influencing People
Chapter 12 Coping with Conflict
The Major Characteristics of Conflict
Common Causes of Conflict
Personal Styles of Coping with Conflict
Successful Conflict Negotiation
Part Four Understanding Communication MediaChapter 13 Using Media to Communicate Interpersonally
Face-to-Face versus Mediated Communication
Communicating Using Traditional Written Media
Communicating by Telephone and Related Media
Communicating by Computer
Chapter 14 Understanding Mass Communication
Social and Cultural Factors That Have Shaped Our Media
Mass Communication as a Process
The Great Debate over the Influence of Mass Communication
The Power of the Media: Alternative Interpretations
Chapter 15 Understanding Communication Research
The Postulates of the Scientific Research Perspective
Research Designs as Strategies for Controlled Observation
Focus Groups
Observing by Measuring Variables
Ethical Issues in Communication Research

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