Publisher description for Fish! tales : real-life stories to help you transform your workplace and your life / Stephen C. Lundin, John Christensen, and Harry Paul with Philip Strand.


Bibliographic record and links to related information available from the Library of Congress catalog


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FISH! told the story of a fictional company which transformed itself by applying lessons learned from Seattles famous Pike Place Fish market. Now, with FISH! TALES, readers can learn how real-life businesses and individuals energized their workplacesand their livesby implementing the lessons from FISH! Best of all, the book stands on its own for newcomers to the FISH! philosophy. FISH! TALES focuses on diverse companies, such as a bustling Sprint regional customer service center, a quiet neuro-surgical unit at a major hospital, and a brilliant car dealership. It features dozens of short takesquick and easy ways to apply the FISH! philosophy right now. And it includes a detailed program with specific steps and action plans.


Library of Congress subject headings for this publication:
Employee motivation.
Customer services.