Table of contents for Quality and performance excellence : management, organization, and strategy / James R. Evans.


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Preface. PART I FOUNDATIONS OF QUALITY AND PERFORMANCE EXCELLENCE. 1 Introduction to Quality and Performance Excellence. 2 Frameworks for Quality and Performance Excellence. 3 Tools and Techniques for Quality Design and Control. 4 Tools and Techniques for Quality Improvement. PART II PERFORMANCE EXCELLENCE, STRATEGY, AND ORGANIZATION THEORY. 5 Competitive Advantage and Strategic Management for Performance Excellence. 6 Quality in Customer-Supplier Relationships. 7 Designing Organizations for Performance Excellence. PART III: PERFORMANCE EXCELLENCE AND ORGANIZATIONAL BEHAVIOR. 8 Quality Teamwork. 9 Engagement, Empowerment, and Motivation. PART IV LEADERSHIP AND ORGANIZATIONAL CHANGE. 10 Leadership for Performance Excellence. 11 Performance Excellence and Organizational Change. Index.


Library of Congress subject headings for this publication:
Total quality management.