Table of contents for The management and control of quality / James R. Evans, William M. Lindsay.
Bibliographic record and links to related information available from the Library of Congress catalog
Information from electronic data provided by the publisher. May be incomplete or contain other coding.
Part 1: THE QUALITY SYSTEM. 1. Introduction to Quality. 2. Total Quality in Organizations. 3. Philosophies and Frameworks. Part 2: THE MANAGEMENT SYSTEM. 4. Focusing on Customers. 5. Leadership and Strategic Planning. 6. Human Resources Practices. 7. Process Management. 8. Performance Measurement and Strategic Information Management. 9. Building and Sustaining Total Quality Organizations. Part 3: SIX SIGMA AND THE TECHNICAL SYSTEM. 10. Principles of Six Sigma. 11. Statistical Thinking and Applications. 12. Design for Six Sigma. 13. Tools for Process Improvement. 14. Statistical Process Control. Appendixes.
Library of Congress subject headings for this publication:
Total quality management.