Table of contents for The definitive handbook of business continuity management / edited by Andrew Hiles.


Bibliographic record and links to related information available from the Library of Congress catalog


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Contributors
Foreword
Lyndon Bird
Preface
David Honour
Introduction to the 3rd Edition
Andrew Hiles
How to Use this Book
Andrew Hiles

Section One Achieving and Maintaining Business Continuity: an executive overview

1 Enterprise Risk Management
Andrew Hiles
2 Developing a BCM Strategy in Line with Business Strategy
Gary Hibberd
3 The Importance of Business Strategy in Business Continuity Planning
Ranjit Kovilinkal Ramakrishnan and Satish Viswanathan
4 Multilateral Continuity Planning
Dennis C. Hamilton
5 Marketing Protection: a Justification for Funding of Total Asset Protection Programmes?
Andrew Hiles
6 Operational Risk Management
6-1 Operational Risk Management: a Primer
John Robinson
6-2 Operational Risk Management: Risk and Consequences
Peter Viner
7 Crisis Management, Emergency Management, BCM, DR: What's the Difference and How do They Fit Together?
Gregg Jacobson and Sue Kerr
8 Business Continuity and Ethics
John Orlando

Section Two Planning for Business Continuity: a 'how-to' guide
9 Business Continuity Management Methodology
Malcolm Cornish
10 Project Initiation and Control
Jayne Howe
11 Risk Evaluation and Control: Practical Guidelines for Risk Assessment
Ian Charters
12 Business Impact Assessment
12-1 Business Impact Analysis
Peter Barnes
12-2 Business Impact Analysis: Building a Better Mousetrap
Andrew Hiles
13 BC Strategies for Information and Communications Technology
13-1 Strategies for Continuity and Availability for Information and Communications Technology (ICT)
Michael Smith and Piper-Anna Shields
13-2 Business Continuity for Telecommunications
Paul F. Kirvan
13-3 Planning to Recover Your Data: More Options
Thomas Carroll
13-4 Business Continuity Strategies for the Business or Work Areas
Neal Courtney
14 Strategies for Different Market Sectors
14-1 Business Continuity Strategies for the Financial Sector
Andrew Hiles
14-2 Business Continuity Strategies for Manufacturing and Logistics
Melvyn Musson
14-3 Business Continuity and the Supply Chain
Charlie Maclean-Bristol
14-4 Case Study: Implementing Business Continuity in the Upstream and Midstream Energy Sector (Petrochemicals and Refineries)
Vincent Tombros
14-5 From an Island to a Continent: Business Continuity in a Telecommunication Company
Timothe Graziani
14-6 BC Strategies in the Retail Sector
Steve Mellish
14-7 Strategies for Funding Recovery
Danny Rowland
15 Developing and Implementing the Written Plan
Andrew Hiles
16 Awareness and Training
Andrew Hiles
17 BC Plan Testing
17-1 BC Plan Testing
Tim Armit
17-2 Testing vs. Exercising: What's the Difference?
Philip Jan Rothstein
18 BCM Audit
Rolf von Rossing

Appendix 1 Case Studies
Peter Barnes, Andrew Hiles, Allen Johnson and Lyndon Bird
A1 A Storm, Earthquake, Explosion: a General Overview
A1 B Living Nightmares
A1 C World Trade Center Explosion - February 26, 1993
A1 D Hurricane Andrew, Miami - August 24, 1992
A1 E Chicago Floods - April 13, 1992
A1 F Thirty Seconds of Terror! The California Earthquake
A1 G After the Fire: First Interstate Bank, Los Angeles
A1 H One Meridian Plaza, Philadelphia
A1 I The Mercantile Fire
A1 J How Floods Can Ruin Your Day: London College of Printing
A1 K Flood Highlights
A1 L A Cautionary Tale
A1 M It Happened to Them
A1 N Fire Highlights
A1 O Wessex Regional Health Authority
A1 P The Bishopsgate Bomb - April 25, 1993
A1 Q City Bomb Blast, St Mary Axe - April 10, 1992
A1 R Explosion Roundup
A1 S Stop Thief!
A1 T Miscellaneous Highlights
A1 U Lessons in Risk Management from the Auckland Power Crisis
A1 V Foot and Mouth: A Preventable Disaster
A1 W The Madrid Rail Bombings - March 11, 2004
A1 X Istanbul Bombings - November 2003
A1 Y London Bombings - July 7, 2005 (7/7)
A1 Z Buncefield (UK) Oil Terminal Disaster - December 11, 2005
A1 AA Intellectual Property Theft and Business Continuity
A1 AB Euroclear Bank Uses BCM Framework to Manage the Impact of the Collapse of Lehman Brothers
A1 AC The Toyota Recalls, 2009-2010
A1 AD The Icelandic Volcanic Ash Plume - April 2010
A1 AE The 2010 BP Oil Spill - Gulf of Mexico

Appendix 2 Guidance Notes
Malcolm Cornish, Lyndon Bird, Allen Johnson and Russell Price
A2 A Pandemic Planning
A2 B Selecting the Tools to Support the Process
A2 C The Role of Insurance
A2 D Five Nines: Chasing the Chimera?
A2 E Consultancy without Tears
A2 F Coping with People in Recovery
A2 G Benchmarking and Business Continuity: Exploring and Using Benchmarking to Assess and Develop Your Business Continuity Management Programme
A2 H Changing Attitudes to Business Continuity in Private and Public Sectors

Appendix 3 Professional Associations, Certification Standards and Resources for BCM Practitioners
Mike Gifford, Lyndon Bird, Dhiraj Lal, Gary Liu, Russell Price and Dawn M. Shiley

Appendix 4 International Perspectives
Paul F. Kirvan, Lyndon Bird, Dhiraj Lal, Louise Theunissen and Andrew Hiles
A4 A International Standards and Legislation in Business Continuity
A4 B Business Continuity Management: International Perspectives in 2010
A4 C Business Continuity Planning in the Middle East and the Indian Subcontinent
A4 D Business Continuity Management in Africa
A4 E Business Continuity in China

Glossary of General Business Continuity Terms
Index


Library of Congress subject headings for this publication:
Crisis management.
Emergency management.
Business planning.