Contributor biographical information for Raving fans : a revolutionary approach to customer service / Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay.

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Ken Blanchard is an international bestselling author and motivational speaker whose books, including The One Minute Manager(r), The One Minute Entrepreneur, and Leading at a Higher Level, have sold more than eighteen million copies in thirty languages. He lives in San Diego, California.

Library of Congress subject headings for this publication:
Customer services.