Table of contents for Knowledge management : concepts and best practices / Kai Mertins, Peter Heisig, Jens Vorbeck, editors.

Bibliographic record and links to related information available from the Library of Congress catalog

Information from electronic data provided by the publisher. May be incomplete or contain other coding.

Introduction.- Design Fields: Business Process Oriented Knowledge Management.- The Fraunhofer Knowledge Management Audit (FKM-Audit).- Motivation for Knowledge Management.- Role Models, Human Resources and Strategy.- Knowledge Management Tools.- Intellectual Capital: Measuring Knowledge Management. Survey: Delphy Study on the Future Knowledge Management.- A Survey on Good Practices in Knowledge Management in European Companies.- How German Companies Employ Knowledge Management. Case Studies: Knowledge Management - Results of a Benchmarking Study.- The Holistic Approach of Arthur D. Little, Inc.- The Aventis Approach to KM.- British Aerospace plc.- Knowledge Management and Customer Orientation.- Knowledge Management in a Global Company - IBM Global Services.- Phonak.- Roche Diagnostics - Laboratory Systems.- Knowledge Sharing @MED - Enabling Knowledge Sharing by Turning Knowledge into Business. KM - Made in Europe: Building Communities. Organizational Knowledge Management within the European Commission's Information Society Technologies Programme.

Library of Congress subject headings for this publication:
Knowledge management.
Knowledge management -- Europe -- Case studies.