Table of contents for Balanced scorecard step-by-step for government and nonprofit agencies / Paul R. Niven.

Bibliographic record and links to related information available from the Library of Congress catalog

Information from electronic data provided by the publisher. May be incomplete or contain other coding.

Chapter 1. Introduction to the Balanced Scorecard.
Chapter 2. Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors.
Chapter 3. Before You Begin.
Chapter 4. Training and Communication Planning for Balanced Scorecard Success.
Chapter 5. Mission, Values, and Vision.
Chapter 6. Strategy: The Core of Every Balanced Scorecard.
Chapter 7. Strategy Maps.
Chapter 8. Performance Measures, Targets, and Initiatives.
Chapter 9. Creating Alignment by Cascading the Balanced Scorecard.
Chapter 10. Linking Resource Allocation to the Balanced Scorecard.
Chapter 11. Reporting Results.
Chapter 12. The City of Charlotte: A Balanced Scorecard Success Story.
Chapter 13. Sustaining Balanced Scorecard Success.
Appendix. The Importance of Terminology and a Balanced Scorecard Glossary.

Library of Congress subject headings for this publication:
Total quality management in government.
Administrative agencies -- Management -- Evaluation.
Nonprofit organizations -- Management -- Evaluation.
Benchmarking (Management)
Performance standards.
Organizational effectiveness -- Measurement.