Contributor biographical information for The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs / Bill Price, David Jaffe.


Bibliographic record and links to related information available from the Library of Congress catalog


Biographical text provided by the publisher (may be incomplete or contain other coding). The Library of Congress makes no claims as to the accuracy of the information provided, and will not maintain or otherwise edit/update the information supplied by the publisher.


Counter
d104>
Bill Price is president of Driva Solutions, the North American arm of LimeBridge, a customer service consultancy whose clients include Dell, Hyatt, McDonald's, Microsoft, and TiVo. Prior to founding Driva Solutions, Bill was Amazon.com's first vice president of Global Customer Service, a vice president at MCI, and a senior consultant with McKinsey & Company. A frequent keynote speaker, Price has written numerous articles and white papers.
David Jaffe is consulting director of Australia's leading customer experience improvement company and helps major corporations improve the service and sales that they deliver.


Library of Congress subject headings for this publication:
Consumer satisfaction.
Customer services -- Management.
Service industries -- Customer services.
Service industries -- Management.