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Part Two: Contexts 9. Interpersonal Communication The Social Setting Box 9.1 Our Expectations in Close Relationships The Dialectics of Relationships Box 9.2 Love's Prototypes and Scripts Assessing the Quality of an Interpersonal Relationship 10. Intercultural Communication A Definition of Culture Some Dimensions of Cultural Difference Intercultural Communication: Principles and Problems Box 10.1 The Value of Beauty Across Cultures Toward Greater Intercultural Understanding and Tolerance Box 10.2 Some Guidelines for Critical Viewers of Film and Television Effects of Intercultural Communication 11. Interviewing Cognitive Interviewing Standardized and Unstandardized Interviews Box 11.1 Interviewing: Conversation with a Purpose Types of Interview Questions Suspect Questions and How to Handle Them Types of Inadequate Responses Interview Structure Nondirective Interview Technique Helpful Hints 12. Small-Group Communication Types of Small Groups Group Dynamics Group Structure Correlates of Effective Groups Box 12.1 The Value of Work Teams 13. Public Communication A Definition The Speaker The Audience The Message 14. Organizational Communication Organization: A Definition Organizational Culture Importance of Communication Box 14.1 Managing Your E-Mail 15. Mass Communication and the New Technologies A First Definition The Process of Mass Communication Box 15.1 Media Consolidation and the News Box 15.2 Some Guidelines for Critical Viewers of Media Interviews Some Effects and Outcomes Box 15.3 Political Satire, News, and Spin Box 15.4 Advertising and Public Relations Implications of the New Communication Technologies