Publisher description for Business process management and balanced scorecard : using processes as strategic drivers / Ralph F. Smith.


Bibliographic record and links to related information available from the Library of Congress catalog


Information from electronic data provided by the publisher. May be incomplete or contain other coding.


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Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.


Library of Congress subject headings for this publication:
Workflow -- Management.
Benchmarking (Management)
Performance -- Management.
Strategic planning.