Contributor biographical information for Business process management and balanced scorecard : using processes as strategic drivers / Ralph F. Smith.
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RALPH SMITH is the Executive Vice President of Strategic Services for the Orion Development Group (ODG), a strategic process management training and consulting firm. In this capacity, he is responsible for facilitating the implementation of strategic plans and strategic measurement for ODG customers. He has supervised improvement efforts in hundreds of organizations worldwide. Mr. Smith has served as a featured speaker for a number of universities throughout the United States, including Colorado State University, Michigan State University, Pepperdine University, University of Florida, University of Texas, San Diego State University, Drexel University, George Mason University, and University of Virginia.
Library of Congress subject headings for this publication:
Workflow -- Management.
Benchmarking (Management)
Performance -- Management.
Strategic planning.