Publisher description for Fierce conversations : achieving success at work & in life, one conversation at a time / Susan Scott.

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The Wall Street Journal bestseller, now with new material.

The master teacher of positive change through powerful communication, Susan Scott wants her readers to succeed. To do that, she explains, one must transform everyday conversations employing effective ways to get the message across. In this guide, which includes exercises and tools to take you step by step through the Seven Principles of Fierce Conversations, Scott teaches readers how to:

Overcome barriers to meaningful communication
Expand and enrich conversations with colleagues, friends, and family
Increase clarity and improve understanding
Handle strong emotions-on both sides of the table

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