Contributor biographical information for The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships / Bryan P. Bergeron.


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Bryan Bergeron, MD has over 15 years of experience writing and speaking about leading-edge technology and envisioning the future. He teaches at Harvard Medical School, is Editor-in-Chief of e.MD and technical editor of Postgraduate Medicine. A software industry pioneer himself, Dr. Bergeron created the first medical multimedia program for the Mac and several other "first" personal health management and family planning programs. He is currently president of Archetype Technologies, Inc., a technology consulting firm, and Chief Scientist at Kurzweil Technologies, Inc., where he designs emotionally intelligent interfaces.


Library of Congress subject headings for this publication:
Customer loyalty.
Internet marketing.