Table of contents for Process analysis and improvement : tools and techniques / Marvin Seppanen, Sameer Kumar, Charu Chandra.


Bibliographic record and links to related information available from the Library of Congress catalog


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Chapter 1: Introduction to Process Analysis and Improvement Chapter 2: Process Analysis and Improvement Using Visio Chapter 3: Applications Using Visio Chapter 4: Data Management and Analysis Using Excel Chapter 5: Applications Using Excel Chapter 6: Process Simulation Using Arena Chapter 7: Applications Using Arena Chapter 8: Visual Basic for Applications: Computer Based Tools Integration Chapter 9: Process Analysis and Improvement Application: Customer Service Center Chapter 10: Process Analysis and Improvement Chapter 11: Student Process Analysis and Improvement Projects Chapter 12: Future of Computer Based Tools for Process Analysis and Improvement


Library of Congress subject headings for this publication:
Reengineering (Management)