Table of contents for Basic business communication : skills for empowering the internet generation / Raymond V. Lesikar, Marie E. Flatley.

Bibliographic record and links to related information available from the Library of Congress catalog

Information from electronic data provided by the publisher. May be incomplete or contain other coding.

PART ONE: Introduction Chapter One: Communication in the Workplace PART TWO: Fundamentals of Business Writing Chapter Two: Adaptation and the Selection of Words Chapter Three: Construction of Clear Sentences and Paragraphs Chapter Four: Writing for Effect PART THREE: Basic Patterns of Business Messages Chapter Five: Introduction to Messages and the Writing Process Chapter Six: Directness in Good-News and Neutral Messages Chapter Seven: Indirectness in Bad-News Messages Chapter Eight: Indirectness in Persuasion and Sales Messages Chapter Nine: Strategies in the Job-Search Process PART FOUR: Fundamentals of Report Writing Chapter Ten: Basics of Report Writing Chapter Eleven: Report Structure: The Shorter Forms Chapter Twelve: Long, Formal Reports Chapter Thirteen: Graphics PART FIVE: Other Forms of Business Communication Chapter Fourteen: Informal Oral Communication Chapter Fifteen: Public Speaking and Oral Reporting PART SIX: Cross-Cultural Correctness, Technology, Research Chapter Sixteen: Techniques of Cross-Cultural Communication Chapter Seventeen: Correctness of Communication Chapter Eighteen: Technology-Enabled Communication Chapter Nineteen: Business Research Methods Appendixes

Library of Congress subject headings for this publication:
Commercial correspondence.
English language -- Business English.
Business communication.