Publisher description for Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers / Rick Brinkman and Rick Kirschner.


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The bestselling authors of Dealing with People You Can't Stand deliver proven tactics for exceptional customer service

In today's consumer-driven market, the first commandment is love thy customer. As highly sought-after corporate trainers and speakers, Rick Brinkman and Rick Kirschner use their trademark no-nonsense style and innovative communication techniques to win over even the most difficult customers, keeping them satisfied and loyal. Their unique, user-friendly approach to customer service focuses on the personal interactions between businesses and customers that can make or break the deal.

Love Thy Customer provides people-oriented advice for short-term success and long-term growth, including:

Customer satisfaction is more important than ever, and Love Thy Customer delivers the strategies that build a strong and loyal consumer base.




Library of Congress subject headings for this publication:
Customer relations.
Customer services.