Table of contents for Juran's quality planning and analysis : for enterprise quality / Frank M. Gryna, Richard C.H. Chua, Joseph A. DeFeo.


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Introduction: A Roadmap for Change Part I: Foundation 1. Basic Concepts 2. Companywide Assessment of Quality 3. Quality Improvement and Cost Reduction 4. Operational Quality Planning and Sales Income 5. Quality Control Part II: Managerial Concepts 6. Process Management 7. Organization for Quality 8. Strategic Quality Management 9. Developing a Quality Culture Part III: Functional Applications 10. Understanding Customer Needs 11. Designing for Quality 12. Supply Chain Management 13. Operations-Manufacturing Sector 14. Operations-Service Sector 15. Inspection, Test, and Measurement 16. Quality Assurance Audits Part IV: Statistical Techniques 17. Basic Concepts of Statistics and Probability 18. Statistical Tools for Analyzing Data 19. Statistical Tools for Designing for Quality 20. Statistical Process Control Appendix I: Supplementary Problems Using Minitab Appendix II: Study Guide Examples Appendix III: Tables


Library of Congress subject headings for this publication:
Quality control.