Publisher description for Quality / John Beckford.


Bibliographic record and links to related information available from the Library of Congress catalog


Information from electronic data provided by the publisher. May be incomplete or contain other coding.


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The second edition of this best-selling textbook provides a complete knowledge platform for all those studying the development of the theory and practice of quality.




Library of Congress subject headings for this publication:
Total quality management -- Case studies.
Service industries -- Management -- Case studies.
Manufacturing industries -- Management -- Case studies.