Publisher description for The power of feedback : 35 principles for turning feedback from others into personal and professional change / Joseph R. Folkman.
Bibliographic record and links to related information available from the Library of Congress catalog
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Many businesses rely on customer feedback to learn what they're doing right and what they're doing wrong. But many companies don't know how to use that feedback to create positive change within the organization. The Power of Feedback presents simple, straightforward principles and steps that make it easy to move the company forward using feedback. It provides a solid foundation for how to accept, interpret, prioritize, and plan for feedback, as well as how to change after feedback comes in. Author Joseph Folkman's approach to feedback has been refined through repeated use and his experience working with thousands of people and their performance feedback. For any company and any businessperson who wants to get better, The Power of Feedback is the first step.
Joseph R. Folkman (Orem, UT) is President of Zenger | Folkman, a company focused on helping individuals and organizations create exceptional performance. He has over 30 years of experience in teaching and coaching leaders, survey research, data analysis, and consulting. His research has been published in the Wall Street Journal's National Business Employment Weekly, Personnel, and Executive Excellence, among others.
Library of Congress subject headings for this publication:
Communication in organizations.